Swiss Chalet Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.

Sentiment data last updated on March 28, 2024

Swiss Chalet complaint process

Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Swiss Chalet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Swiss Chalet complaints chart

We have received 30 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.

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Swiss Chalet complaint statistics

Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

197
Total complaints
196
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 197 ratings

Swiss Chalet reviews: (197)

Authentic experiences shared by our community for your benefit.

Order not complete

Complaint from Lois Richards on 22 March 2021 about Swiss Chalet.

On Sat., March 21, 2021 I placed a pick-up order at approx. 5:50 pm. for pick-up at the Swiss Chalet restaurant on Wyecroft Road in Oakville, On. I ordered, b phone, 2 - 14 all white Chicken... Read more

Comments: 0
Rating:

Food

Complaint from Paul Weatherby on 19 March 2021 about Swiss Chalet.

Ordered ribs and chicken x 2. One with fries and one with a baked potato that looked like it had been stepped on......including some black marks and ripped in half. Very unappetizing!! Read more

Comments: 0
Rating:

Cold food soggy fries

Complaint from Ticked off on 15 March 2021 about Swiss Chalet.

I am a low income senior therefore I do not order takeout food very often. It is my treat when I do order. Also I usually don't complain but having problems twice with my Swiss Chalet orders. I am very upset On... Read more

Comments: 0
Rating:

Burnt rib dinner

Complaint from Lisa D on 13 March 2021 about Swiss Chalet.

Unfortunately we ordered an expensive meal this Evening through door dash. While the food was sent within a reasonable time, our 25$ rib and wing meal was completely burnt. The rib meat was completely dried and stuck to the bone... Read more

Comments: 0
Rating:

Waited hour and half for delivery

Complaint from Loiane Brown on 28 February 2021 about Swiss Chalet.

We placed an order with the swiss chalet toll free line, they delivered our order to 22 college toronto instead of 22 college in stratford. We finally got our order after 3 phone calls and an hour and half later. Unacceptable... Read more

Comments: 0
Rating:

Pick up order

Complaint from Bill allen on 26 February 2021 about Swiss Chalet.

My husband cannot fi I’d push his sandwich and my chicken is so dry I am not finishing mine. Read more

Comments: 0
Rating:

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