Refund problem
Complaint from Sajjan4786 on 28 March 2024 about Swiggy.
Order was cancelled by delivery boy and swiggy is charging cancellation fee from me Read more
Swiggy complaints
Swiggy Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about Swiggy over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiggy's offerings.
Sentiment data last updated on April 15, 2024
Swiggy complaint process
Do you have a dispute or had a bad customer experience with Swiggy? Submit your Swiggy complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiggy.
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How to file a complaint about Swiggy?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Swiggy complaints chart
We have received 5 complaints about Swiggy over the last 12 months. The graph below shows a monthly breakdown.
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Swiggy complaint statistics
Curious about Swiggy's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
11
Total complaints
11
Open Complaints
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Complaints pending
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Complaints resolved
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11 ratings
Swiggy reviews: (11)
Authentic experiences shared by our community for your benefit.
Cancel the order by Swiggy Executive and charges me the cancellation amount
Complaint from Parvinder Kaur on 09 November 2023 about Swiggy.
Today I have ordered from swiggy of rs 2323 amount where they sent the incomplete order and when I denied to accept, Swiggy care care executives call me and after several requested she said ok after cancellation you will get... Read more
Failed to refund
Complaint from Moi on 04 August 2023 about Swiggy.
I placed an order on 21st July for which I paid online. After the delivery partner reached my location he said the payment is pending and I paid again to the delivery partner and the company is now refusing to... Read more
Food item missinh
Complaint from Swethaj4 on 22 June 2023 about Swiggy.
Had ordered 2 items. One went missing. Raised a complaint. They closed it saying a coupon would be provided. Read more
Swiggy Genie didn't delivered my parcel
Complaint from Kamesh on 09 June 2023 about Swiggy.
I have booked a swiggy genie to deliver my parcel as guest login in swiggy. After sometime he came and picked the parcel. But he didn't delivered the parcel which contained an electronic item(Projector) neither he informed nor i received... Read more
Very bad service
Complaint from Jasmine Lenin on 24 March 2023 about Swiggy.
Just read the chat screenshot Read more
Identity Theft
Complaint from Sara002ueie8ru on 02 March 2023 about Swiggy.
Someone on your app is ordering food using my email, and it is not me. Read more
No support on delivery issue
Complaint from Varun on 26 February 2023 about Swiggy.
I received food in open condition from dominos, which I ordered using Swiggy app. On complaining Swiggy is saying that you need to speak to dominos as we are not responsible. Read more
Mental and Financial grievance
Complaint from mohit rana on 07 February 2023 about Swiggy.
I was given a wrong lesser valued item of Rs 129. When I tried to contact the customer care person (Ramaswamy) he refunded me Rs 163 (based on their guidelines )without permission as I demanded Rs 189 for a tikka... Read more
Delayed Delivery Rude Behaviour
Complaint from Naveen on 20 May 2022 about Swiggy.
This is to report about the multiple issues with the below mentioned order., first foremost; the order was supposed to be delivered by 7:10 pm, but delivered by 7.35 pm. And when I enquired the delay reason to the... Read more
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