Swiggy complaint?

Do you have a dispute or a bad customer experience with Swiggy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 11 Swiggy complaints we received.

Swiggy has no consumer phone line: support runs through the Help section inside the app, where you open the order in question and start a chat, and through the help pages on their website. Any Swiggy customer care number you find through a search engine or a social media post is almost certainly fake, and those numbers are where most Swiggy related fraud begins. Nobody from Swiggy will ask you to install a screen sharing app, scan a QR code or read out a one time password to release a refund.

Indian e-commerce rules require platforms to name a grievance officer, and Swiggy publishes those details on its own site, which is a second route alongside app chat. Items missing from the order and the refund paid back as app credit? Start your complaint on our website and we help you write it in minutes, drawing on thousands of complaint letters that have already worked.

Raise it in the app on the same order and do it straight away: open the order in the Help section, choose the reason and describe precisely what was wrong. Check what you are actually being given, because credit in the Swiggy wallet is not the same as money returned to your card or bank account, and you can ask for the refund to go back to the source. Screenshot the order, the bill and the chat before the ticket closes.

When Swiggy cancels an order at their end and the charge stays on your statement, say exactly that, quote the order ID and the amount, and ask for it back to the original payment method. If support keeps closing the ticket without paying out, tell us and we take it up with them.

Photograph the bag and everything that came in it before you eat anything, keep the bill stuck to the packet, and report it through the order in the app while the order is still open. Claims raised hours later are far harder to get paid. Name the item that is missing and what it cost, rather than saying the order was incomplete.

The restaurant packs the bag and the delivery partner carries it, so you may be pushed from one to the other: you paid the platform, so keep the claim with Swiggy. Save the chat transcript, because a refused claim is often reversed later purely on those screenshots.

If app support and the grievance officer both go quiet, consumers in India can take the case to the National Consumer Helpline, which handles disputes with e-commerce and delivery platforms, and from there to the consumer commission for your district. Bring the order ID, the amount, the dates and the full chat history, because those cases are decided on documents rather than on how strongly you felt about it.

If your personal details were misused after an order, treat that separately and report it as fraud right away. A complaint filed through our complaint process backs the rest of it up: we bring your case to Swiggy through emails, social media and letters.

Be careful. Swiggy has said it does not have an official customer care number, and people who called a "Swiggy" number found through a search engine have lost money after making a UPI payment, sharing card details or giving the caller access to their phone. Never pay or share an OTP to fix an order.

So far consumers reported 11 complaints about Swiggy here, with an average rating of 1.0 out of 5. The same themes keep coming back: refunds that never arrive, orders cancelled at Swiggy's end while the charge stays put, items missing from the bag, deliveries running far behind the promised time, support that stops replying, and delivery partners who are rude or record a cash payment wrongly in the app. Consumers have also reported their personal details being misused after ordering.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Swiggy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Swiggy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.