My complaint:
My mother, an elderly, vulnerable adult, found her daughter who did not have POA was requesting information and utilizing my mother’s bank account. She called the bank manage, David, at the Valrico branch, 3511 Bell Shoals Road and reprimanded him and forged him or any Suntrust employee from allowing this to occur, she reiterated that her daughter was not authorized to use the account. Florida is a mandatory reporting state for “suspected” exploitation. My mother allow complained to the bank as same person was exploiting the funds from her account Still no SAR. Immediately after the second complaint, she wiped out my mom’s checking account. I complained this time and demanded an explanation. and Still, no SAR. A manager promised she would get to the bottom of this very serious issue, it took her a year then she claimed to have escalated it to corporate and that she would not be informed of the outcome, that is the biggest bunch of bs ever. Suntrust was based out of Atlanta until 122019, then merged with BBt and finally Truist. This issue was dragged on since 2018 and now they have the balls to say Truist is governed out of North Carolina and do not have to comply with mandatory reporting. Also bs, as CFPB recommends this on their website. Something so shady is going on here. Since then, I’ve found a a ton of checks with forged signatures and even a few where the perpetrator signed her own name, unconscionable! Meanwhile, my mom suffered terrible due to the theft the last few years of her life and passed broken hearted realizing her daughter was a thief and her own bank didn’t protect her, not only that I had to put my career on hold and used my savings to care for her, that was contributing to a great amount of stress which I do believe exacerbated her heart condition and shortened her life.
Suggested solution:
First and foremost, they never explained how this all occurred. There are other crimes from the same perpetrator that are under investigation that include forgery and fraud, and tis information would be of great significance in prosecuting these other crime, as I suspect forged documents were utilisxed with the bank, and that is extremely important, although, it was ed they didn’t have a POA or authorization on file as my mother had her mental faculties, except when she was abused by the perpetrator, who had been abusive to the entire family since she was a child. They also need to reimburse some of the financials as I had to exhaust my savings to care for my mother.