Subway Complaint Sentiment: Negative

Our sentiment meter has identified a 56% increase in complaints about Subway over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Subway's offerings.

Sentiment data last updated on March 29, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 152 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1154
Total complaints
1152
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1154 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1154)

Authentic experiences shared by our community for your benefit.

Preparation of sandwiches and customer service

Complaint from Cares 2nice on 28 December 2020 about Subway.

Went into subway on jerry murphy road 20 mins before closing we asked for white bread the other female employee. Was bringing bread out putting it on bread cart yet the white bread was in plain sight already on the... Read more

Comments: 0
Rating:

Poor Quality of food

Complaint from Osni on 23 December 2020 about Subway.

Only one bread available, plus it was not fresh. Missing at least 14 of the menu Not all sauce Tomatoes been there for a week at least Simply the worst food I had in ages. Services was shocking. 25min to be served while there was only... Read more

Comments: 0
Rating:

Wrong Portion Sizes

Complaint from CRSki58 on 23 December 2020 about Subway.

In the passed, as well as now the Subway samaches are skimpy. I did stop going to Subway for quite a while. Decided to return today 12222020. I ordered a 6 inch tuna sandwich. When I got home and... Read more

Comments: 0
Rating:

Unsanitary

Complaint from Emhector on 21 December 2020 about Subway.

At subway the server did not change her gloves even after touching the cash register and also did not change her gloves after handling cash. She went through 3 customers without changing her gloves. Read more

Comments: 0
Rating:

Poor customer service

Complaint from aeg.62510@gmail.com on 21 December 2020 about Subway.

I made an order on line and i was charged twice ..when i called to ask the employer sydny or syndy...she was rude and kept hanging up on me ...she didnt let me talk she was using faul language etc.after... Read more

Comments: 0
Rating:

Unprofessional

Complaint from NateDawg on 20 December 2020 about Subway.

I ordered a sub from Subway on December 19, 2020. I arrived at the store to pick up the sandwich around 6:20 PM, and the employee had just started making the sandwich. I asked her if she could add another... Read more

Comments: 0
Rating:

Food order

Complaint from Subway never again on 18 December 2020 about Subway.

I cannot understand the lack of care or the i dont care attitude , FIRST of all she wasnt wearing her mask properly an asian lady nose hanging out secondly i dont like hash browns burnt on the outside and... Read more

Comments: 0
Rating:

Pay

Complaint from Bds on 17 December 2020 about Subway.

I was giving the manager position and worked it proudly and never received the pay even though I asked if I was gonna receive my manager pay it never took place in my knowledge.my manager told me she was just... Read more

Comments: 0
Rating:

My salad

Complaint from Candy Lemke on 14 December 2020 about Subway.

Huge pieces of meat did not get the tomatoes or cucumbers I ordered this is the second time this has happened. Read more

Comments: 0
Rating:

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