Not honoured
Complaint from Zenaroy1 on 13 January 2021 about Subway.
FREE 6-inch Buy any 6-inch or regular wrap with any drink and get one 6-inch or regular wrap of equal or lesser value for free. Valid 010421 to 042521 Read more
Subway complaints
Subway Complaint Sentiment: Neutral
Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +20%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 25, 2024
Subway complaint process
Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Subway?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Subway complaints chart
We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1158
Total complaints
1156
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1158 ratings
Subway customer service FAQ:
Why should I file a complaint about Subway on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about Subway?
You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about Subway?
According to our own database with complaints, some common complaints about Subway include:
- Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing.
- Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders.
- Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to.
- Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?
While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Subway customer service directly?
Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Subway reviews: (1158)
Authentic experiences shared by our community for your benefit.
Order food online never received it
Complaint from Pissed off customer @gmail.com on 11 January 2021 about Subway.
Went to store to pick up my food and they never got order I show it too them and no food no refund told me that I need to get in touch with corp they can't do anything about it's... Read more
missed up order
Complaint from jenreg6270 on 10 January 2021 about Subway.
called about order wrong then employee was rude said what do you want me to do about it manager not there would not give me manger number. called next day employee gave me this number to call 843 478 1654... Read more
Terrible sandwiches
Complaint from Tinner69 on 08 January 2021 about Subway.
I bought three foot long subs and the bread was hard and flanking apart This was not the first time this has happened. The employees were rude and disrespectful to us. I called the store and the owner and... Read more
Store is open i paid for a mobile order and the doors are locked and no body is inside
Complaint from Mikie1992 on 06 January 2021 about Subway.
I want my money or my food I've been waiting for 30 mins Read more
Advertising 4.99 cold cut combo on price charging $6.30
Complaint from Dana M. Everhart on 06 January 2021 about Subway.
They advertise 4.99 ft. Long cold cut combo on menu board then when it became time to pay charged us $6.30 per sandwich. Then laughed and told us to contact corporate about problem. Which I tried , got the operator... Read more
NO SAUSAGE FOR A BREAKFAST SANDWHICH?
Complaint from DAVID STRICKLIN on 05 January 2021 about Subway.
The Sandwhich maker said they don't carry sausage on their menu anymore. I Would have to choose bacon or beef. It was disgusting, ruined my day, and I walked away without a sandwhich Read more
Discontinued meats
Complaint from Shanafelt on 03 January 2021 about Subway.
I am so disappointed you have discontinued selling roast beef and rotisserie chicken. When at work 2 times a week I would purchase the Subway Club. It is my favorite sandwich and I no longer go to Subway since... Read more
i still havent gotten my order i paid for
Complaint from trishery on 02 January 2021 about Subway.
subway took my online order and my money when the store was already closed, i was charged, the money has been taken from my bank account, but when i got to the location to pick up my order, they was... Read more
I went in about 4pm lights in lobby was out!But open sign was on!An the young lady say,online orders only!But we out of bread!Impossible an u close at 8!Missed money,so I had no option to either get a salad or... Read more
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