Subway Complaint Sentiment: Negative

Our sentiment meter has identified a 56% increase in complaints about Subway over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Subway's offerings.

Sentiment data last updated on March 29, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 152 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1154
Total complaints
1152
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1154 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1154)

Authentic experiences shared by our community for your benefit.

Manager Louis

Complaint from maryking.tisdell@yahoo.com on 20 July 2021 about Subway.

The manager and one of his subordants started speaking Spanish after my daughter told his subordant she asked for a different type of cheese. I asked him if they could speak english because they both could because they originally was... Read more

Comments: 0
Rating:

Employee issue

Complaint from Robb S on 19 July 2021 about Subway.

Long time customer here. Went to your subway location, it will be the last time by the way and some little shit head punk ass kid that was working the order end told me that they were closing... Read more

Comments: 0
Rating:

Rescind Megan contract

Complaint from Kim miller on 19 July 2021 about Subway.

I will not buy from a company that allows its spokesperson to kneel before the flag and national anthem. Not patriotic Read more

Comments: 0
Rating:

Employee

Complaint from Jayfay223 on 19 July 2021 about Subway.

I was disgusted to see the guy making me sandwich, dipping skol said spitting it in the trash right next to him while making my food. I only have 30 minutes for lunch and her was trying talking to me... Read more

Comments: 0
Rating:

Non customizable app

Complaint from TruBlu on 19 July 2021 about Subway.

I am so pissed that you can't customize your order online now. I always order our whole family's order online cause I don't want to take us all in there and then stand around waiting for it all. Guess they... Read more

Comments: 0
Rating:

Spokesperson

Complaint from Betabuck on 18 July 2021 about Subway.

Since I’m a proud citizen of the USA and subway has chosen to use a spokesperson who hates the USA and stomps on our flag I can no longer be a patron Read more

Comments: 0
Rating:

Not honoring a advertisement coupon

Complaint from amac 3410 on 16 July 2021 about Subway.

On 71621 I visited your store in Tulsa on E 31 street with a current coupon for a footlong sandwich for 5,99 and I told the associate that and asked if I could get their Cali turkey for that price... Read more

Comments: 0
Rating:

Meghan Rapinoe

Complaint from zandor98321 on 16 July 2021 about Subway.

Your hiring of Meghan Rapinoe anti-American kneeled is an insult to every American veteran that has served their country. Shame on you. APPAULIGIZE! You owe it to all of us veterans. Read more

Comments: 0
Rating:

Customer service

Complaint from katiehayes_5@hotmail.com on 16 July 2021 about Subway.

Went to subway in ASDA today (16th July) at 1pm with my Mum. My Mum asked for a grated cheese roll, when the young man moved the roll along to add salad I asked if we could have more cheese... Read more

Comments: 0
Rating:

better wake up

Complaint from concerned customer .1958 on 16 July 2021 about Subway.

Dear Subway, In todays extreme left movement many large firms are taking sides and advertising it. This is going to cost the corporations profusely. the kneeling on the Olympics has gone viral. I suggest you make a public... Read more

Comments: 0
Rating:

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