Subway Complaint Sentiment: Neutral

Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +20%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1158
Total complaints
1156
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1158 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1158)

Authentic experiences shared by our community for your benefit.

Your hiring of the anti-American Rapinoe as a spokesperson

Complaint from gjoseph148@gmail.com on 24 July 2021 about Subway.

And you have that Megan Rapinoe. She's like the captain of the team. She hates the country that has given her untold opportunities , abilities to enrich herself (Now a Victoria's Secret model). First of all, Rapinoe's obnoxious, she's arrogant, and... Read more

Comments: 0
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Rapinoe spokesperson

Complaint from Drahz on 24 July 2021 about Subway.

I will not patronize any establishment that promotes any sort of disrespect for our flag, thus our country. Rapinoe does this through her actions. Subway, by having Rapinoe as a spokesperson is complicit in this disrespect. I’m through with Subway... Read more

Comments: 0
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Subways choice of spokespersons

Complaint from Rocky Rule on 24 July 2021 about Subway.

Megan Rapinoe,is Subways choice of spokesperson,speaks volumes to me and thousands others who love our country. I filled out a complaint on another site,but I will not pay Pay Pal $5.00 to process it Read more

Comments: 0
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Poor Choice of Spokeperson

Complaint from pshermansr on 24 July 2021 about Subway.

I have been a faithful customer for years but when I read that Megan Rapinoe had been hired as a spokesperson I stopped buying their products. I will not support any organization that uses people for their promotions that disrespect... Read more

Comments: 0
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Bad service

Complaint from LovelyLucy35 on 23 July 2021 about Subway.

I always go to subway and generally everything is great. However my last couple visits were horrible. One was an online order, the other in-store purchase. Both in which I ordered a melt. The Italian BMT melt I ordered online... Read more

Comments: 0
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Your spokes lady kneeling for the anthem

Complaint from Love for country on 23 July 2021 about Subway.

I love your subways but to have Megan Rapinoe as your spokes person and role model that kneels before the anthem is totally lame and unacceptable. I’ll be sure to spread the word not to buy sandwiches from your unAmerican... Read more

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Subways spokesperson

Complaint from Rocky Rule on 22 July 2021 about Subway.

I will not eat at Subway ,until you all fire that entitled spokespersons Megan Rapinoe,their also numerous in this community that feel the same way. if that is Subways idea of who they want representing their company ,you might need... Read more

Comments: 0
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Megan Rapinoe

Complaint from Jamieleblanc on 22 July 2021 about Subway.

How can you have someone that think the US owes her something representing your company. As much as I love subway I will not eat there in the future to support this person that can’t even stand for the national... Read more

Comments: 0
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Missing ingredients

Complaint from Fayemurray61 on 21 July 2021 about Subway.

Ordered a ham sub and missing, tomatoes, lettuce, Bell pepper, spinach, mustard and cheese Read more

Comments: 0
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unprofessional behavior

Complaint from grandmae58@yahoo. com on 21 July 2021 about Subway.

today is wednesday, july 21,202 I went to subway to pick up subs for my grandkids. there were two employees working in front it was lunch time one young man went to the back to talk to someone to get... Read more

Comments: 0
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