Subway Complaint Sentiment: Neutral

Our sentiment meter has detected that Subway complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +20%. While some customers might experience challenges with Subway, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Subway complaint process

Do you have a dispute or had a bad customer experience with Subway? Submit your Subway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Subway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Subway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Subway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Subway complaints chart

We have received 144 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.

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Subway complaint statistics

Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1158
Total complaints
1156
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
/10 1158 ratings

Subway customer service FAQ:

Why should I file a complaint about Subway on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Subway. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Subway accountable for any issues or problems you may have encountered.

What kind of complaints can I file on Complain.biz about Subway?

You can file any kind of complaint related to Subway, such as poor quality of food, incorrect orders, rude customer service, unsanitary conditions, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Subway?

According to our own database with complaints, some common complaints about Subway include: 

  • Poor quality of food: Some customers report finding expired or stale ingredients, food that tastes bad or looks unappetizing. 
  • Incorrect orders: Some customers report receiving the wrong sandwich or having missing items from their orders. 
  • Rude customer service: Some customers report experiencing unhelpful or unprofessional staff, being ignored or not listened to. 
  • Unsanitary conditions: Some customers report encountering dirty, unsanitary or unhygienic conditions at Subway restaurants.
  •  Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint through Complain.biz about Subway?

While we cannot guarantee compensation or refunds, filing a complaint could help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Subway customer service directly?

Once you have submitted your complaint on our platform, it's always good to notify Subway also directly. You can contact Subway customer service by calling their hotline at 1-800-888-4848, through Subway's contact form, or via @subwayListens on Twitter.

How to contact the customer service of Subway?

Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:

The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Subway reviews: (1158)

Authentic experiences shared by our community for your benefit.

Multiple times

Complaint from ADHD on 03 September 2021 about Subway.

I have been going to this subway for years and never had a complaint but the past four to five times there service was just horrible and can never speak to anyone that will help me. They have four to... Read more

Comments: 0
Rating:

Failed food delivery

Complaint from Will294 on 02 September 2021 about Subway.

I ordered food to 2542 ogema place Minneapolis Minnesota and I didn't receive the food ordered Read more

Comments: 0
Rating:

Sandwich Size

Complaint from redvette on 31 August 2021 about Subway.

I returned to subway yesterday since I have not seen mz. Rapino advertising for awhile. I understand costs are going up everywhere, but when advertising your business as a sandwich place it is very disappointing to find a sandwich the... Read more

Comments: 0
Rating:

Unsafe foodrude staff

Complaint from Amy1988 on 24 August 2021 about Subway.

The issue I have is I went into broad way plaza subway today 24082021 and the staff was the rudest people I have ever met the 6” sub I ordered was more like kids size they told me I couldn’t... Read more

Comments: 0
Rating:

rude

Complaint from kmking21 on 24 August 2021 about Subway.

went in at 845 pm to place and order the guy working was making a sandwich so we waited and he says you have to order something small and easy so i asked if they are making footlong sandwiches and... Read more

Comments: 0
Rating:

food and unsafe prep of order

Complaint from CindyStiner on 21 August 2021 about Subway.

Went in to order. 2 kids in backroom on phones not concerned on anyone standing there for an order. Finally one came around the corner and before she asked me for my order she stopped and took a sip of... Read more

Comments: 0
Rating:

Rapinoe

Complaint from ccolb42687 on 21 August 2021 about Subway.

My family is not eating at subway until Rapinoe is dropped as a spokes person. Read more

Comments: 0
Rating:

Rude employee and hard bread

Complaint from vgentry on 21 August 2021 about Subway.

Good morning. I am a regular customer of Subway. I always ask to get my vegetables on the side and I always buy 2 footlongs. On August 19, I was given one tiny little container of Ranch dressing. I asked... Read more

Comments: 0
Rating:

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