While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 19, 2025
We have received 23 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
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Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Complaint from Jagwinder on 26 April 2020 about Subway.
I join the company but I see there is no selary account,no PF , no giving proper selary we everyone need money deu to COVID-19 . Everyone in home no one going out ,no shops open what we did ?... Read more
Complaint from Granmaof10 on 13 April 2020 about Subway.
i called the subway here in scott city kansas and the manager answered the phone and i told her i wanted to place an order and she told me i cant take your oder you need to do it... Read more
On December 9, 2019, between 11:45 and 1:30 P.M. A customer informed me Lawrence Johnson employee 18827at store 24552. employee at the 1101 Holman restaurant that there was a spill in front by the door. I proceed to go... Read more
Complaint from MrsKChavis on 21 November 2019 about Subway.
I started working for Subway at 5401 South Olive in Pine Bluff on October.. I went to work on November 20, 2019.. My manager confronted me about a customer who made a complaint to Subway headquarters about me not putting... Read more
My husband and I walked into Subway 5699-0. There were 2 African American gentlemen in front of us. The tinier of the two immediately said to me Hey girl I do not know the gentleman so I just nodded. He... Read more
Complaint from Dingels on 11 October 2019 about Subway.
My family and I came in for lunch on 10-11-2019 and wasn't busy at all. The woman behind the counter was on her cell phone. We stood there for around 5 min or less waiting for her to take our... Read more
Complaint from SnoopSkea on 24 September 2019 about Subway.
Supposed to be open at 6 a.m. it's past its 7:10 in the lady is still not ready and the subway is still closed that is not good customer service at all they need to find a whole nother worker... Read more
My Friend works at Subway for 3 months and now the boss take advantage of him on his days off cuz he always does to take over but this time he wanted he's day off today September 7 cuz he... Read more
My Friend works at Subway for 3 months and now the boss take advantage of him on his days off cuz he always does to take over but this time he wanted he's day off today September 7 cuz he... Read more
Staff who served me didn’t ask what we wanted and what filling we would like we had to tell him everything there was no ice he said not got any and it was cold so my... Read more
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