uncooked bread
Complaint from Neitzt on 07 June 2020 about Subway.
My bun wasn't cooked it was still doughy so gross Read more
Subway Complaints Service & Advice
Most Common Subway Complaints and Tips
While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
How and why file a complaint about Subway?
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
Subway Customer Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Subway over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 19, 2025
Subway complaints chart
We have received 23 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Subway complaint statistics
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1193
Total complaints
1191
Open Complaints
0
Complaints pending
2
Complaints resolved
1.2
1193 ratings
How to contact the customer service of Subway?
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-888-4848
Webcare email:
customer.service@subway.com
Corporate HQ address:
325 Sub Way Milford, CT 06461-3059 USA
Contact form:
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Subway: (1193)
Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Rude manager
Complaint from Upset customer 29 on 06 June 2020 about Subway.
I like to order subway sandwiches on the app for myself and my children. I recently noticed that our sandwiches don’t reflect what I paid for. For instance I pay for double meat and will receive a normal amount. I... Read more
Extra money taken out
Complaint from Patthegreek2713@yahoo.com on 06 June 2020 about Subway.
Taking extra money off my card after i paid Read more
webapp when ordering
Complaint from Jeri on 05 June 2020 about Subway.
Every time when we order on the subway site, it always gets messed up, the employees never read the order correctly and when tried to talk to the manager they are rude and tell us that we are incompetent.. ... Read more
Nasty Attitude
Complaint from Dr. on 05 June 2020 about Subway.
Bought over $25 of food on 642020 about 6:15-6:30 p.m. I ordered a foot long BMT and asked for half of it to be plain (for a six year old) and the other half to have lettuce and yellow peppers... Read more
Rude employee
Complaint from Arizona875 on 03 June 2020 about Subway.
On 8th St, Yuma. I ordered a sandwich. Said “thank you” to the employee who made it. She then mocked me by saying “Thank you, I’m a 5 year old.” This was very rude comment to me and I was... Read more
On 52820 11am i decided I wanted subway for lunch and as I was walking up to subway one of the employee was out side smoking and was talking to a assume a friend and I was told I’ll be... Read more
Pandemic no masks from staff
Complaint from borebank on 24 May 2020 about Subway.
I walked into the Subway at 4545 Lawrence Ave E. Toronto Ont. Canada location as I first notice a technician fixing an oven wearing a mask . Which was great to see. Then when I ordered my sub sandwich I... Read more
Face Masks not made mandatory for customers
Complaint from Tucker on 20 May 2020 about Subway.
When I went to Subway yesterday 2 customers were not wearing face masks. I asked one of Subways employees why are they giving service to people without a mask. The reply was corporate will not let us do that. Subway... Read more
Just went to subway to get food and when my food was done they only just told me then that was card only so had to go home get my card when I got my food home my BLT was... Read more
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