While Subway provides a quick and convenient meal option for customers worldwide, complaint data from our community has flagged several recurring issues that detract from the dining experience. Common complaints include insufficient quantities of key ingredients like chicken in salads, order inaccuracies such as not receiving double protein, and consistently poor customer service marked by rude and unprofessional behavior. Customers also report issues with the refusal to accept coupons, poor food quality including old vegetables and stale bread, and unsanitary conditions.
To minimize these issues, we recommend double-checking your order before leaving the store and keeping a record of your purchase. If you experience any problems, immediately address them with the store manager or contact Subway's customer service. Document any unsatisfactory food or service with photos and consider using cash to avoid automatic tips on your bill. Finally, always verify coupon acceptance before placing your order.
Do you have a dispute or had a bad customer experience with Subway? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Subway.
Our sentiment meter has identified a 100% increase in complaints about Subway over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Subway's offerings.
Sentiment data last updated on March 7, 2026
We have received 25 complaints about Subway over the last 12 months. The graph below shows a monthly breakdown.
Curious about Subway's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Subway. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Subway is located at 325 Sub Way Milford, CT 06461-3059 USA. You can contact the customer service of Subway by calling 1-800-888-4848. For Subway support through email, send your inquiry to customer.service@subway.com. If you want to reach out to Subway through their own website, you can use their contact form.
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Helpful experiences shared by verified Subway customers. Search, discuss and connect with other people in our community.
Complaint from cicerons on 09 June 2020 about Subway.
Last year my rewards was frozen at Subway and they fixed it right away. It happened again about 10 days ago. I tried calling Subway 2 x but you cannot get a live person anymore. I have... Read more
Three times I ordered online buy one get free and was told only one went thru. They wouldn't honor it ...the girl was rude all the time. I will never go there again and I'll tell everyone I know to... Read more
Complaint from Mary hall on 08 June 2020 about Subway.
So my family stop at subway today 662020 at 12:45pm. We were hungry from hiking. So we went in and started our order and my son Was placing his order and the lady was rude. My son asked for extra... Read more
Complaint from Neitzt on 07 June 2020 about Subway.
My bun wasn't cooked it was still doughy so gross Read more
Complaint from Upset customer 29 on 06 June 2020 about Subway.
I like to order subway sandwiches on the app for myself and my children. I recently noticed that our sandwiches don’t reflect what I paid for. For instance I pay for double meat and will receive a normal amount. I... Read more
Complaint from Patthegreek2713@yahoo.com on 06 June 2020 about Subway.
Taking extra money off my card after i paid Read more
Complaint from Jeri on 05 June 2020 about Subway.
Every time when we order on the subway site, it always gets messed up, the employees never read the order correctly and when tried to talk to the manager they are rude and tell us that we are incompetent.. ... Read more
Complaint from Dr. on 05 June 2020 about Subway.
Bought over $25 of food on 642020 about 6:15-6:30 p.m. I ordered a foot long BMT and asked for half of it to be plain (for a six year old) and the other half to have lettuce and yellow peppers... Read more
Complaint from Arizona875 on 03 June 2020 about Subway.
On 8th St, Yuma. I ordered a sandwich. Said “thank you” to the employee who made it. She then mocked me by saying “Thank you, I’m a 5 year old.” This was very rude comment to me and I was... Read more
On 52820 11am i decided I wanted subway for lunch and as I was walking up to subway one of the employee was out side smoking and was talking to a assume a friend and I was told I’ll be... Read more
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