While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Stop and Shop over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
Do you have a dispute or had a bad customer experience with Stop and Shop? Submit your Stop and Shop complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Stop and Shop complaint letter — and send it to their corporate office on your behalf.
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We have received 18 complaints about Stop and Shop over the last 12 months. The graph below shows a monthly breakdown.
Curious about Stop and Shop's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from ffink20001 on 11 August 2021 about Stop and Shop.
Stop and Shop on Wednesday August 4th charged me 3 times for my one purchase. What happened was stuck my debit card in, entered pin number, about a minute later said Error Authorizing transaction So I went to do it... Read more
Complaint from My assgool on 11 August 2021 about Stop and Shop.
I have been shopping here for years, and now I find myself just waiting for the day Market Basket opens and I will be so done with Stop and Shop. I do have an issue where I have to... Read more
Complaint from malpractice on 10 August 2021 about Stop and Shop.
Shopping there on 892021 in the midst of a growing pandemic. There were about 20 employees visible at the time, only two of whom were wearing masks. Counter help at meat, fish, deli, produce workers, cashiers,... Read more
Complaint from georgia196455 on 08 August 2021 about Stop and Shop.
I worked up until January of 2021 at this store then got transferred i have almost 12 years with this company,i went into the store this evening since its close to my home and I usually shop there it was... Read more
Complaint from Hub on 07 August 2021 about Stop and Shop.
I was at the Stop and Shop yesterday, and it was quite hot outside.. When finally after waiting for assistance, one of the familiar faces came to help… (maybe just after his break?) His attire was little to... Read more
Complaint from Mrs Mayor on 05 August 2021 about Stop and Shop.
Let me start by saying that I am a loyal customer to stop and shop, i am there at least 4 times a week and my average spending for the week ia $400. For the past months there has... Read more
Complaint from BABS1234 on 02 August 2021 about Stop and Shop.
DELI DEPT FRESH MADE FOOD WAS $7.99LB SIGNS WERE ALL OVER - AND AFTER I GOT RUNG UP MY RECEIPT SAID I WAS CHARGED $8.99LB. I WENT TO COURTESY OF COUSE THEY HAD TO CHECK IT OUT -... Read more
Complaint from DS63 on 21 July 2021 about Stop and Shop.
I have a Stop and Shop card ( have had one for years ) and now they are giving digital coupons with more savings than my card. If this is to be, then why bother having a card at all?... Read more
Complaint from Lillian16 on 20 July 2021 about Stop and Shop.
There is no way that paper bags are sturdy enough for parents , or senior citizens to carry groceries in paper bags just a gallon of milk will have those bags rip. What is wrong that people can not... Read more
Complaint from Josepharaujo3@gmail.com on 17 July 2021 about Stop and Shop.
I'm elderly and I need to have my cna or order on line,when ever I send someone to the store the product is never available. I ordered 300 dollars worth of goods and was only able to get one... Read more
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