While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Stop and Shop over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with Stop and Shop? Submit your Stop and Shop complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Stop and Shop complaint letter — and send it to their corporate office on your behalf.
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We have received 18 complaints about Stop and Shop over the last 12 months. The graph below shows a monthly breakdown.
Curious about Stop and Shop's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Babygirl92 on 16 August 2021 about Stop and Shop.
Went food shopping and went to self check out someone named Janet kept coming over to me and my husband because we are young and he's tanner then most from Spanish decent. There were 3 people who needed her help... Read more
Complaint from Mary Pettingill on 16 August 2021 about Stop and Shop.
When checking out i gave cash of 140.00. When register girl gave me change she said i gave her extra 20 dollars . We both were not sure about it so she asked Manager... Read more
Complaint from Lynne Anderson on 16 August 2021 about Stop and Shop.
As you added booze to the stores you eliminated many , many excellent products. Honestly, I shop with low sodium, low sugar, good quality as a priority. I spend bank at you stores, 10g a year for my family of... Read more
Complaint from Mignapo on 16 August 2021 about Stop and Shop.
I gave in my receipts on bottle exchange and customers service did not refund my receipt of 20.00, there were 2 ladies at the costumer service, the First Lady that took my receipts she asked a Question to the 2nd lady,... Read more
Complaint from ice-cream on 15 August 2021 about Stop and Shop.
I purchased 2 boxes of Stop Shop Eclair Bars, one chocolate the other strawberry. I have never had such a poor quality ice cream product. After two bites the whole bar would fall of the stick in pieces. The... Read more
Complaint from Mrs. Manuel on 14 August 2021 about Stop and Shop.
Hello. My husband went to this store to specifically get a pound of boars head London port roast beef. The deli gave him london broil. When he told them no that is not what I ordered they made him wait... Read more
Complaint from Disappointed60 on 14 August 2021 about Stop and Shop.
The store is filty. There is mildew in the diary department. There are numerous ceiling leaks, there is water on the floor in many areas, the bottle return section smells terrible and the area is dirty. The frozen section is... Read more
Complaint from Jeannette Harris on 14 August 2021 about Stop and Shop.
On August 13th 2021, at approximately 4pm, I Jeannette Harris visited my neighborhood stop and shop to buy groceries as I do every week for years. Im at the hot food station to order. I see three employees busy, they... Read more
Complaint from jiw15@snet.net on 13 August 2021 about Stop and Shop.
I went to use the window wash squeegee the other day and it smelled very sewer water. I put it back and would not use it on me windows Read more
Complaint from Mikenbct@gmail.com on 12 August 2021 about Stop and Shop.
The last 2 times I shopped at this store I presented my card to be scanned and didn't receive my go points. After the last time ,I reported it to the courtesy desk. I was told that the store card... Read more
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