While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Stop and Shop over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
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We have received 18 complaints about Stop and Shop over the last 12 months. The graph below shows a monthly breakdown.
Curious about Stop and Shop's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from scooby on 05 September 2021 about Stop and Shop.
we came in to buy chicken and the lady don’t understand english so an employee called my wife stupid so i had to Intervene and let him know that we will not be disrespected because you don’t speak proper English... Read more
Complaint from Clarkchris77 on 03 September 2021 about Stop and Shop.
I have already provided feedback about today's shopping in the seafood department under the section, How Are We Doing. I had told the seafood manager, a woman in her late 50's or early 60's that that softshell clams(... Read more
Complaint from butterfly.nexus101@gmail.com on 02 September 2021 about Stop and Shop.
Every month I buy a four pack of tissues each box has 160 tissues in it and for the last 2 months about halfway down the box of tissues which is supposed to which is two ply at the top... Read more
Complaint from bassdcin on 01 September 2021 about Stop and Shop.
I had two incidents at this location where I felt like an employee was suspicious of me. First incident two weeks ago I was at the self check in and I got some message on the screen to check... Read more
Complaint from Elana on 29 August 2021 about Stop and Shop.
This message will probably go to some customer service person that doesn't care..I want it to go to the corporate regional manager...I went shopping yesterday and went to check out at self service...you change the system...I hate it..I had such... Read more
Complaint from Fhjouyrdfhj on 27 August 2021 about Stop and Shop.
I went to this store for the first time this week because I had heard it was all new and re- organized.. Yes it is all new and clean but the shelves are poorly stocked. I was unable to... Read more
Complaint from Dperez71 on 27 August 2021 about Stop and Shop.
A cashier made the mistake of adding 2 orders I had separated into the same receipt. I swiped my card twice and told him I swiped twice and it came all into one receipt. I asked if he can he... Read more
Complaint from Jette on 26 August 2021 about Stop and Shop.
It happened twice before and I let it go. It could be a mistake. But it happened again today and I feel I am right in complaining. These bags are not food grade. The fruit and veggies should be in... Read more
Complaint from Marsh1317 on 19 August 2021 about Stop and Shop.
Everytime the weekly circular comes out with porter house steak or t bone they never have Porter house steak the one lady in there today said they never send Porter house to them. I Rather have Porter house steak... Read more
Complaint from Bmc on 16 August 2021 about Stop and Shop.
Since Stop and Shop no longer offers butcher cut custom meats and only pre cut shrink wrapped meat I no longer will go to stop and Shop I usually spend average of $90 per week at SS. The head Butcher... Read more
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