While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Stop and Shop over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
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We have received 18 complaints about Stop and Shop over the last 12 months. The graph below shows a monthly breakdown.
Curious about Stop and Shop's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Stop N Shop customer on 10 November 2021 about Stop and Shop.
For the past 90 days the hand dryer in this Stop N Shop has not worked. I have made several complaints about it and it has not been addressed. So sad that a big company like Stop N Shop does... Read more
Complaint from Mrs Gonz on 04 November 2021 about Stop and Shop.
Upon arriving at Akeliah’s register she was engaged in a conversation with 2 other people I asked her 3 times if I can please enter my phone number she sucked her teeth she scanned the groceries i bagged up now... Read more
Complaint from Bigbluechef62 on 03 November 2021 about Stop and Shop.
More than once now I've purchased produce at the Furlong Ave store only to get it home to find it unusable to rot or spoilage. Onions - green and rotted on the inside, potatoes with brown and hollow in the... Read more
Complaint from Aging with an attitude on 31 October 2021 about Stop and Shop.
Hi: I am writing to say that on a recent trip to the store on Saturday, October 29 2021 during the check out I asked the clerk for a paper bag (What bag do you have with a handle? What bags... Read more
Complaint from Angry In Connecticut on 30 October 2021 about Stop and Shop.
I shopped and paid using the self checkout. The scale malfunctioned so many times that I lost count. Each time stating remove your unscanned object from the scale then stopped forcing an employee to come over and scan their badge.... Read more
Complaint from Angry Rob on 21 October 2021 about Stop and Shop.
I’m so frustrated with having to jump through hoops to get the advertised prices because something always rings up incorrectly or you can’t get into the app for whatever the latest excuse is.... no matter when I shop there... Read more
Complaint from Wendybates13 on 19 October 2021 about Stop and Shop.
My husband who currently works for stop and shop has a work related injury that just happened this last Sunday that didn’t become a problem until today.. the problem occurred when he reported it to his manager Dan .. Dan... Read more
Complaint from lauraandcharles@comcast.net on 12 October 2021 about Stop and Shop.
I live in Phil, PA and I am trying to order stuff on line for my 87 y.o. old dad in Sudbury, Mass, I had a technical glitch and ended up speaking to three different people and I got disconnected.... Read more
Complaint from Old Saybrook Stop Shop Shopper on 12 October 2021 about Stop and Shop.
Put the store back the way it has been for years. You have ruined a small New England grocery store and turned it into a corporate store. The new aisle organization is awful. It clearly was organized by a group of... Read more
Complaint from tdlazer on 11 October 2021 about Stop and Shop.
I was in the deli department Sunday 10:10AM There were 2 women who I'm familiar with who are always courteous. The one male working took my order. I specifically said honey maple turkey and honey maple ham . I always... Read more
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