Steak n Shake complaint?

Do you have a dispute or a bad customer experience with Steak n Shake? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Steak n Shake customer service number in the US is 1-877-785-6745, and the contact section of steaknshake.com takes the same questions in writing. We hold no email address for the chain, so the web contact route is the one that leaves you with a record.

Have the restaurant address, the date and time of the visit and the receipt or digital order number in front of you: a complaint without those three things cannot be traced back to a shift or an order. Charged in full for an order handed over incomplete? Start your complaint here and we push it out by email, social media and a printed letter.

For a counter, kiosk or drive thru order, the restaurant that made it issues the refund: go back with the receipt and ask for the manager on shift, because a fix at the window on the day beats a claim made a week later. Keep the receipt or the digital order number, since both the restaurant and the chain will ask for it before anything moves.

An order placed through DoorDash, Uber Eats or Grubhub is a contract with that app, not with Steak n Shake, so the refund for a missing or wrong delivery is requested in the app's own order history. Refund refused when the order was plainly wrong? We help you set out what you ordered, what arrived and what you paid in minutes, and we take the complaint to the restaurant and the chain.

Escalate to Steak n Shake corporate through the customer service number 1-877-785-6745 or the contact section of steaknshake.com once the restaurant itself has had a chance to fix the problem. Give the restaurant address, the date, the time and the order number in the first message, because a large share of locations are franchised and corporate can only route a complaint to the right owner when it knows which restaurant you mean.

Ask for a reference number and the name of whoever picks it up, then keep everything in one thread. A complaint filed through our complaint process supports that escalation: our AI keeps coaching you on what to reply, when to push again and how to take it higher.

Write down the address, the date and the time of your visit before you do anything else, because complaints about one restaurant are usually handled by the franchise owner rather than by the chain. Raise it with the manager on shift while you are there, and follow up through Steak n Shake customer service if the answer is no answer at all.

For anything to do with food safety or hygiene, your county or state health department takes reports about a named restaurant directly. When you name the location in your complaint here, other customers of that same Steak n Shake can find your case, confirm it and add what happened on their visit.

So far consumers reported 1 complaint about Steak n Shake here, too few to show a clear pattern yet. Our research shows what typically goes wrong at fast food chains of this kind: orders handed over incomplete or made wrong, self service kiosks that mishandle loyalty codes, coupons or receipts, delivery app orders that are hard to get refunded once you have left, prices that differ from one location to the next, dining rooms closed or hours cut without notice, and franchised restaurants that push complaints to head office while head office points back to the restaurant.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Steak n Shake through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Steak n Shake can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.