My complaint:
My military orders have changed (outside of my control) which has resulted in me needing to cancel flights home to visit my family. I am asking for the cancelation fee I was charged to be waved and the cost of the tickets refunded.
My last two flights with Spirit either were either cancelled without warning at time of departure or delayed by hours. both were with minimal explanation or apology and certainly no fee from spirit to its passengers. Both incidents resulted in me losing even more money and hours of valuable time, having to adjust plans and miss meetings.
However, when I had my military orders change and need to cancel a flight i am charged a fee to do so and receive no refund. My last few flights with spirit have been packed and I am quite confident that my tickets will be resold. I have chosen spirit for years but at this rate I am considering never working with Spirit again. Please consider my request.
Suggested solution:
Wave the cancelation fee and refund the flight that I will not be able to take.