Southwest Airlines Complaint Sentiment: Neutral

Our sentiment meter has detected that Southwest Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Southwest Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 19, 2024

Southwest Airlines complaint process

Do you have a dispute or had a bad customer experience with Southwest Airlines? Submit your Southwest Airlines complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Southwest Airlines.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Southwest Airlines complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Southwest Airlines?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Southwest Airlines complaints chart

We have received 3 complaints about Southwest Airlines over the last 12 months. The graph below shows a monthly breakdown.

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Southwest Airlines complaint statistics

Curious about Southwest Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!

4
Total complaints
4
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 4 ratings

How to contact the customer service of Southwest Airlines?

Below, you will find the contact information for the complaint department of Southwest Airlines. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-435-9792

You can contact the customer service of Southwest Airlines by calling 1-800-435-9792. If you want to reach out to Southwest Airlines through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Southwest Airlines reviews: (4)

Authentic experiences shared by our community for your benefit.

Flight delayed

Complaint from ChefDanielB on 29 August 2023 about Southwest Airlines.

My flight has been delayed three times and now we aren’t boarding until 9:58pm when originally we were supposed to board at 7:43pm flight 2331 Read more

Comments: 0
Rating:

lack of communication

Complaint from Lillan25 on 26 June 2023 about Southwest Airlines.

I was speaking to a manager over the phone about changes to my flights. I tried to explain to the manager that I had three flights I need to change. The manager said I cannot change my flight it would... Read more

Comments: 0
Rating:

Reservation canceled unnecessarily

Complaint from Mary Ann K on 28 April 2023 about Southwest Airlines.

I was taking a connecting flight from Burbank to Las Vegas. I was advised that there was going to be a delay in departure. When I went to the Southwest agent and asked him about this they referred me to... Read more

Comments: 0
Rating:

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