Complaint: Sole coming off shoes

on 10 February 2019 about Nicholas Deakins in category Fashion

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My complaint:

I bought my son a pair of Nicholas deakin boots in August 2018 ready to start high school in September, he wore them every school day, about the 8th week of him going wearing then the sole of boot started to come away at the front, another week went past and the sole got so bad he just couldn’t wear them any more, was very disappointed as these cost me £50, my eldest son had the same pair when he was at school and we never had a problem, we thought they may have been just a dodgy pair, so a week later I ordered another pair exactly the same as the ones he had as my son lived them. These were great until the second week of wearing them and we have the same problem but this time it’s both soles one is worse then the other, im a very disappointed mum as you may understand these boots are not cheap , my son rides a bike to school and back so it’s not as if there been waked on loads just around school each day.

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Justified complaint?

Suggested solution:

I would like to know if there has been any more complaints about these boot from other mums dads, also would like another pair sending to me in replace, as it will cost me more money to take these back to the shop and I’ve not got the money to be doing this.

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