Complaint: Skylight pay card

on 16 January 2020 about Skylight ONE in category Payment Providers

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My complaint:

I filed 2 disputes because my roommate stole my phone and transfered all my money to another account while I was at work they were suppose to put a block on it after that but somehow she was able to get my money the following week. I sent my police report to them and they told me I would be receiving my money on the 14th which was a whole month after I filed the dispute and now they saying I don’t get my money back. I have been evicted I lost my job and I need my money and all they have did was gave me the run-around.

Desired solution:

I just want my money back, I worked hard for it and I gave them enough proof to pove my innocence

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