Skrill Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Skrill over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Skrill's offerings.

Sentiment data last updated on April 23, 2024

Skrill complaint process

Do you have a dispute or had a bad customer experience with Skrill? Submit your Skrill complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Skrill.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Skrill complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Skrill?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Skrill complaints chart

We have received 8 complaints about Skrill over the last 12 months. The graph below shows a monthly breakdown.

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Skrill complaint statistics

Curious about Skrill's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

94
Total complaints
93
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
/10 94 ratings

Skrill reviews: (94)

Authentic experiences shared by our community for your benefit.

Account Permanently Closed without releasing Funds.

Complaint from Yousaf on 09 December 2022 about Skrill.

Hello I am Muhammad Yousaf Muhammad Yar I just received the email with Section 4, 4.5, 11 and 11.5 that they closed my account permanently and the decesion is final I am not moneybookers I am a retail client on... Read more

Comments: 0
Rating:

Account permanently closed

Complaint from Rockshon Shrestha on 17 November 2022 about Skrill.

Dear sirmadam My name is Rockshon Shrestha.skrill closed my account without any information.there was no harmful behavior i had done.We had trust them and they can't do simply close.my account registered with skrill is (rocksonstha12@gmail.com). please help to this problem. Thanks... Read more

Comments: 0
Rating:

Closed Account without back Money

Complaint from ovibd on 16 November 2022 about Skrill.

Skrill Account no: 145362373 Company name: Skrill (formerly Moneybookers) Hello sir, I am badly to say that They was closed my account with account balance. They are notify me that's I was broke terms condition(sections 6.3 and 7.3). They don't back... Read more

Comments: 0
Rating:

Integrity issue - they closed my account and took my money

Complaint from Banamahsb on 02 November 2022 about Skrill.

I have moved to UK for work on the 4th of October 2022. I would like to make a complaint against a financial services provider called Skrill (www.Skrill.com). Case summary: I was approaching their customers services team professionally by email requesting... Read more

Comments: 0
Rating:

Refusal to establish access to account

Complaint from Karenlnm on 18 October 2022 about Skrill.

I opened an account on 83122. It took several days to connect my bank thru their server . On Sept 7 I was notified the 30$ intial transfer was completed . I downloaded the app and was required to... Read more

Comments: 0
Rating:

Account close for no reason please reactivate my account.

Complaint from Fregchris on 10 September 2022 about Skrill.

Please I login to Skrill then I changed my password after changing the password, I noticed my account was close please I appeal you guys should open my account back. Please I will provide my ID card, Bank statement. I... Read more

Comments: 0
Rating:

account termination with remaining balance

Complaint from kafrakill on 09 September 2022 about Skrill.

i have my funds deposited on skrill but then when they made me do a kyc check i did comply and submitted the doc id that they asked...but then a few minutes later i recieved an email saying my account... Read more

Comments: 0
Rating:

My money back

Complaint from Hasan Murad on 02 September 2022 about Skrill.

I recently opened a skrill account to receive a fund for a service provided to a company automatically skrill placed my account on restrictions, i tried to verify but they didn’t accept any of my legal documents and Ids they... Read more

Comments: 0
Rating:

Money deposited but still balance is zero

Complaint from Akshay kumar on 04 August 2022 about Skrill.

I have deposited Rs 7000 including charges rs 9462 into Skrill through UPI on 28072022. But my balance is not updated till now then I contacted Skrill customer support after several day they replied that they have not received the... Read more

Comments: 0
Rating:

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