While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shoppers Drug Mart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Shoppers Drug Mart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Carol R Edgerton on 14 March 2023 about Shoppers Drug Mart.
I waited at Shoppers PICK UP area for 25 minutes, with no one coming to ask how they can help me. I'm 81 with a walker because of bad back and balance problems. I had to sit on walker after... Read more
Complaint from Finnigan on 01 March 2023 about Shoppers Drug Mart.
I called the pharmacy about a strep throat test for my wife and myself, we were told come down, we both got tested and the results were negative, We said thank you and we're told hang on, that will be... Read more
Complaint from Deechar44 on 28 February 2023 about Shoppers Drug Mart.
My brother in law went into pick up perspiration phoned in by doctor it wasn't ready this was on Tuesday went back in Saturday still not ready it now Tuesday again 7 says later and... Read more
Complaint from Joyce32 on 25 February 2023 about Shoppers Drug Mart.
First of all, I have been a customer for many years joined the Optimum Program when it first came out. I shop at SDM at least once or twice a month; most often at the previous ... Read more
Complaint from Jim88 on 23 February 2023 about Shoppers Drug Mart.
They talk trash about patients, rude racial discrimination comments. They treat you like shit. This place is a disgusting cesspool of bigots. Read more
Complaint from Brittb on 20 February 2023 about Shoppers Drug Mart.
I went to purchase “colour oops!” A product which removes unwanted direct dyes from hair. The price on the shelf was $18.99 (which is still insane but whatever that’s life in 2023 haha…) so I get to the front cash... Read more
Complaint from Sara210 on 11 February 2023 about Shoppers Drug Mart.
My husband and I tested positive for Covid-19 and went to Shoppers Drug Mart, located in 1033 Queens Street west, Toronto, for Paxlovid. We showed us positive result for rapid covid-19 Antigen test on the evening, Feb 10, 2023. They... Read more
Complaint from Gheeger@rogers.com on 28 January 2023 about Shoppers Drug Mart.
Pharmacist very rude, after 2.5 hours holding by my mom and me 2 -40 mins then get hunged up. Read more
Every single day I have tried to make it in time to pick up my very important medication, the location closest to my house closes 10 minutes early. This enables me to oftentimes get the medicine I need daily since... Read more
Complaint from Is zero an option on 18 January 2023 about Shoppers Drug Mart.
I went to this location to purchase cough medicine. I was going to purchase three items. When I went to the pharmacy to purchase the items, the pharmacist was helping a customer. I waited until a woman... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
