While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Shoppers Drug Mart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Fivefive on 30 July 2021 about Shoppers Drug Mart.
I was going toward checkout area with my items. Lady rudely suggests I use the self check out. I replied, “no thank you”. She then said some one with be right with you. The same lady then it’s over doing... Read more
Complaint from Nimbo49 on 25 July 2021 about Shoppers Drug Mart.
The weekly flyers always have specials for Saturday - Sunday purchases. In the last week I have visited the Fanshawe store to purchase the eggs or NN butter on special to find there was none available. The most frustrating time... Read more
Complaint from Walter Sgnetti on 23 July 2021 about Shoppers Drug Mart.
Called to clarify dose for my 10 year old daughter Pharmacist told me to read the bottle and hung up Read more
Complaint from Court on 18 July 2021 about Shoppers Drug Mart.
This night pharmacist is completely ignorant , ignores customers rude to customers , thinking of taking my business elsewhere which is a shame cause I usually get great service there. EVerytime I go in there and he is... Read more
Complaint from RK on 16 July 2021 about Shoppers Drug Mart.
I went to this location a week ago to get my photos clicked for some paper work. The lady worked at photo section I clearly mentioned her that I need photo of size 2 by 2, she said I don’t... Read more
Complaint from andremrgn on 12 July 2021 about Shoppers Drug Mart.
Very unpleasant Pharmacist assistant . very unprofessional judging my appeal what I wearing coming from emergency Oshawa hospital, I had chemicals in my eyes and need urgent eyes drops written English prescription He advise to wait 15 minutes till... Read more
Complaint from Akey Nosran on 06 July 2021 about Shoppers Drug Mart.
Today on July 6th 2021 at 11:13 am, my wife and I visited a Canada Post counter in Saskatoon. There was an associate name Iram who was very rude and unwelcoming to us. It looked on her face as if... Read more
Complaint from Brantgirl on 02 July 2021 about Shoppers Drug Mart.
A new prescription was sent in for my fiance earlier in the afternoon and we went to pick it up. He is epileptic and can have a seizure at anytime especially when agitated. While they were searching for... Read more
Complaint from Tyler N on 02 July 2021 about Shoppers Drug Mart.
Several months ago I was diagnosed with epilepsy. Since my diagnosis I’ve had to be on anti seizure medication. Every time I go to fill my prescription, I’m told when it will be filled and ready for pickup. Every time... Read more
Complaint from Oemmanuel on 01 July 2021 about Shoppers Drug Mart.
I’m a young Black woman. I was in shoppers drug mart today shopping for various items. I had two items in my hand when an employee from the cosmetics sections approached me asking if I needed any help. Keep in... Read more
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