False advertising
Complaint from Linda may on 24 July 2022 about Shoppers Drug Mart.
Did survey for shoppers drug Mart said I won $500 . Picked up package. Small crock cream . Cost less then $10 Read more
Shoppers Drug Mart complaints
Shoppers Drug Mart Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Shoppers Drug Mart complaint process
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shoppers Drug Mart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Shoppers Drug Mart complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Shoppers Drug Mart?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Shoppers Drug Mart complaints chart
We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
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Shoppers Drug Mart complaint statistics
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
272
Total complaints
268
Open Complaints
0
Complaints pending
4
Complaints resolved
1.2
272 ratings
How to contact the customer service of Shoppers Drug Mart?
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
416-256-9642
Contact form:
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Shoppers Drug Mart reviews: (272)
Authentic experiences shared by our community for your benefit.
Price gouging
Complaint from MikeBos123 on 23 July 2022 about Shoppers Drug Mart.
Kicking horse 3 sisters ground 20.99 sale 13.99 Kicking horse direct sells for 11.99. Loblaws who sells for 13.99 on sale 9.99 owns shoppers. This is price gouging. Saw price at two stores toronto and hamilton... Read more
Privacy Issue
Complaint from Privacy on 22 July 2022 about Shoppers Drug Mart.
I went to pick up a 'scrip. The person behind the pharmacy counter asked for my date of birth which I had to give although there were others customers around me who could hear me. I consider my DOB confidential... Read more
very rude personel
Complaint from shanook111@hotmail.com on 18 July 2022 about Shoppers Drug Mart.
Ive receive three card for parcel pick-up 8 days ago , and to pick up at shoppers post ofice but its the wrong one i live across from the other shoppetrs in timmins and were im supose to pick upp... Read more
price gouging on Whiskas 1.5 kg bag of dry cat food
Complaint from elizabeth curley on 17 July 2022 about Shoppers Drug Mart.
purchased 1.5 kg bag of Whiskas dry cat food was charged $13.49 everywhere else in Canada this is $8.97 $13.49 is the price for a 4KG bag. spoke to the manager who was not at all interested said she could do nothing about... Read more
someone has taken my points
Complaint from reba rose ferguson on 12 July 2022 about Shoppers Drug Mart.
i have tried to get a hold of shoppers about someone taking my points 1453930728580 i have suspicion bruce garnett may be the one who did it I WANT MY POINTS i have not used any since last december... Read more
pharmacy will not answer phone
Complaint from info on 29 June 2022 about Shoppers Drug Mart.
I am calling the store to get my medication however I have called several times and the pharmacy in the store will not answer the phone . I tried a different department and spoke to someone and they will not... Read more
Medicine
Complaint from Sharandeep Singh Sidhu on 26 June 2022 about Shoppers Drug Mart.
I am patient of diabetes, I am getting assistance from 2 years. I am getting medicine metformin hydrochloride. Today my pharmacy was closed where I am getting my medicine and i was feeling my blood sugar was getting high, I... Read more
Shoppers Drug Mart employee conduct unacceptable attitude and approach towards customers in store
Complaint from bzd on 14 June 2022 about Shoppers Drug Mart.
A Shoppers Drug Mart employee named SEY approached customers on-site with disrespect and an unacceptable demeanor. 2022-06-13 approximately 9:00 PM Located in Broadmoor Village 7820 Williams Rd Unit 100, Richmond, BC V7A 1G3 There was an employee Named SEY, who said she... Read more
terrible customer service
Complaint from tgjake1 on 12 June 2022 about Shoppers Drug Mart.
today June 12th at 2 pm i call the Manuels Store with a question for the pharmacy manager, he or she was off so i was directed to the pharmacist a Ms. Jessica JENKINS, i am a retired senior and... Read more
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