While SHEIN offers a vast selection of affordable fashion, complaint data from our community has flagged several recurring issues that customers frequently experience. Common complaints include packages not being delivered on time or at all, difficulties obtaining refunds for missing or incorrect items, and unresponsive or unhelpful customer service. Customers have also reported issues with refunds not being processed in a timely manner, and problems with items being damaged or not as described.
To avoid these issues, we strongly advise customers to double-check their delivery addresses and order details before finalizing their purchase. Monitor the progress of your shipment using the tracking information provided and promptly contact customer service for any irregularities. Additionally, keep all transaction records, and consider using a secure payment method to ensure you have recourse in case of disputes. Documenting any issues with photos or videos can also be helpful when resolving complaints.
Do you have a dispute or had a bad customer experience with SHEIN? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SHEIN.
Our sentiment meter has detected that SHEIN complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SHEIN, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 14, 2026
We have received 3 complaints about SHEIN over the last 12 months. The graph below shows a monthly breakdown.
Curious about SHEIN's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SHEIN. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SHEIN by calling 844-802-2500. If you want to reach out to SHEIN through their own website, you can use their contact form.
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Helpful experiences shared by verified SHEIN customers. Search, discuss and connect with other people in our community.
Complaint from Nandi on 17 August 2021 about SHEIN.
I received an email from SHEIN saying my order has been delivered whilst I did not receive it. Been trying to hold of Baffulo logistics but they are unreachable. I tried calling, I’ve sent emails but no response Read more
Hi..I’m ur regular Customer…I ordered worth 1600 items last August 6 under Aaron Dominique Maulion …and I’m wandering until now didn’t Recieve…I had late ordr worth 1025 I received today but this item I think I ordered august... Read more
Complaint from machethedima on 17 August 2021 about SHEIN.
I ordered a month and weeks back with shein my stuff go to South Africa to a company called buffalo delivery company now I can’t get hold of them I didn’t get my parcel it’s been way long now and... Read more
Complaint from Tasliha on 16 August 2021 about SHEIN.
I received an sms from Buffalo Logistics to say that my package will be delivered today (16Aug2021). The entire day went with no sign of the courier company arriving at my residence. When I checked the tracking number on Buffalo... Read more
Complaint from Sparklechire on 14 August 2021 about SHEIN.
I ordered school clothes from Shein to be delivered to my home . Got a notification on the 11th of this month that it had been delivered. It was bever delivered to mh house. But TC they won't say... Read more
I place an order that never arrived and now it's over two weeks late... Read more
Complaint from Aerxsage on 05 July 2021 about SHEIN.
i paid extra so that my package would be here on time. i have to leave the state and won’t be here for months so i was expecting it to come on time since i paid $12.90 for the express... Read more
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