Complaint: Rude and demeaning behaviour from staff

on 24 September 2020 about Subway in category Fast Food / Delivery / Takeaway

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My complaint:

I have been a long time customer and today I came in for the first time in a awhile, to your store 40390. I ordered a tuna sandwich and while I was getting the dressing and fixings on there I asked for very little mayonnaise very little mustard very little oil and vinegar and what I got were loads of it I briefly complained and asked the young lady to please work on not putting so much on her response was “yeah oh well“ I said oh OK well maybe an apology would be better than that. The African-American gentleman there then yelled at me and said hey you don’t need to talk to her like that she is a lady I said wait a second I’m also a customer and I’m expressing my concern about my sandwich I just paid for his response was why don’t you just not come back I can Ban you from the store you know that, is this the kind of experience I’m gonna have because I’ll just go to another subway, although this subway is just 2 blocks from me, and I’ll make sure to put my remarks in yelp and also on Facebook this is the reason why I stopped coming because of the mentality and the way that they talk to people here. This all happened in front of other customers that were as well appalled.

Best Regards,

Stephen Torrez

0 0 votes
Justified complaint?

Suggested solution:

Some sort of customer service training and also disciplinary action should be taken.

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