ROMWE Complaint Sentiment: Neutral

Our sentiment meter has detected that ROMWE complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ROMWE, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

ROMWE complaint process

Do you have a dispute or had a bad customer experience with ROMWE? Submit your ROMWE complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ROMWE.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional ROMWE complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about ROMWE?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

ROMWE complaints chart

We have received 0 complaints about ROMWE over the last 12 months. The graph below shows a monthly breakdown.

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ROMWE complaint statistics

Curious about ROMWE's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

168
Total complaints
167
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 168 ratings

ROMWE reviews: (168)

Authentic experiences shared by our community for your benefit.

Order not delivered or later resolved!

Complaint from hera.dblanche on 02 July 2021 about ROMWE.

Hi regarding my order as Zhelle said I would like option 2. The items to be sent to my address and Refund of the rest of the items out of stock to my card thanks. I don't know why they... Read more

Comments: 0
Rating:

Took forever to get here

Complaint from sedonut on 30 June 2021 about ROMWE.

Thanks a lot! I ordered on the 22nd and even paid extra for express shipping. Took a week to even process it. I ordered it for an upcoming trip to Portugal, and it still isn’t even in the state, on... Read more

Comments: 0
Rating:

Shipping payment

Complaint from bloominglilys on 30 June 2021 about ROMWE.

when i ordered my products i was told i have free express shipping for my romwe order. I now have to pay $44.42 CAD to be able to have my order shipped and to receive my order. Read more

Comments: 0
Rating:

Clothes

Complaint from Kiki on 28 June 2021 about ROMWE.

I have two of the same tops and my skirt is a size to small of what I ordered Read more

Comments: 0
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Order not received

Complaint from poling_paige on 27 June 2021 about ROMWE.

I purchased an item on May 19th and was charged for it. It is was supposed to be here by June 4th. It is now June 27th and I still havent received it! I cant find anywhere on their site... Read more

Comments: 0
Rating:

Package never came

Complaint from agg.lillian on 26 June 2021 about ROMWE.

I had a package I bought last month that was supposed to come June 14th but it’s now June 25th and there hasn’t even been any updates. I think I got scammed. Read more

Comments: 0
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Order

Complaint from Alielnemr on 24 June 2021 about ROMWE.

My order was missing to items Read more

Comments: 0
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Have not received my refund

Complaint from aaasiama1 on 23 June 2021 about ROMWE.

I sent my package back to your warehouse and it says it has arrived at your warehouse but I still haven’t received my refund and the app says it hasn’t arrived at your warehouse. Read more

Comments: 0
Rating:

Order sent back to romwe

Complaint from Rollinserin15 on 23 June 2021 about ROMWE.

My order was sent back to the sender I’m assuming its you y’all got my money and my order that’s a problem so either give me a refund or help me fix my address so my order can be reshipped. Read more

Comments: 0
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