ROMWE Complaint Sentiment: Neutral

Our sentiment meter has detected that ROMWE complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ROMWE, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

ROMWE complaint process

Do you have a dispute or had a bad customer experience with ROMWE? Submit your ROMWE complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ROMWE.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional ROMWE complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about ROMWE?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

ROMWE complaints chart

We have received 0 complaints about ROMWE over the last 12 months. The graph below shows a monthly breakdown.

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ROMWE complaint statistics

Curious about ROMWE's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

168
Total complaints
167
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 168 ratings

ROMWE reviews: (168)

Authentic experiences shared by our community for your benefit.

I did not received my order

Complaint from Ipankaye on 11 August 2021 about ROMWE.

I ordered a polo and pants (pair). It already says on the app delivered but i never received it. Who is the courier carrying my order? Where is it? It is needed this week!!! Read more

Comments: 0
Rating:

Didn’t received my order

Complaint from luciahalinarovalucia on 06 August 2021 about ROMWE.

Hello! In may I’ve ordered 1 white t-shirt, 1 grey sweatpants and 1 yellow swimsuit…it’s august and I still haven’t got it…I went to my email to find out I didn’t even received A CONFIRMATION EMAIL???!!! yet ˇy momey were... Read more

Comments: 0
Rating:

Shipment .

Complaint from person on 05 August 2021 about ROMWE.

My item should have been here days ago, I understand delayed shipping but it doesn't give me any updates besides the last update in July saying left plane. I'd like to know where my package is. Every time I try... Read more

Comments: 0
Rating:

Zero customer service!!!!!

Complaint from Sydyjssi on 01 August 2021 about ROMWE.

I have ordered from romwe a million times and spend literal hundreds of dollars. This time my package says delivered and it was not. I have asked my neighbors. No one has seen it. I have tried to contact the... Read more

Comments: 0
Rating:

Didnt get shipping order

Complaint from AntonioA31 on 30 July 2021 about ROMWE.

My complaint is that I ordered 2 shirts from Romwe and I still havent received it and its been 2 days. Because they shipped it to canada, instead of California. Maybe i shouldve made the Ca more clear for California... Read more

Comments: 0
Rating:

Sent wrong size

Complaint from layia on 21 July 2021 about ROMWE.

I ordered two items from romwe they were sets the first set they sent the wrong size but the right item. the second set they sent the right size and item Read more

Comments: 0
Rating:

Didn’t receive shipped items

Complaint from Pandaguy12 on 21 July 2021 about ROMWE.

I was supposed to receive my order on the 19th of this month and it says it was delivered. I’ve asked my neighbors as well, even though I put the correct shipping address on the information I provided when I... Read more

Comments: 0
Rating:

The sizes that I received are not the sizes I ordered

Complaint from Martinabalda03 on 20 July 2021 about ROMWE.

I ordered more than 10 items of clothing. All in size xs, before ordering I looked at the form if they agreed with my size. I was always XS. When I got the clothes, NOTHING went well, EVERYTHING big or... Read more

Comments: 0
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