ROMWE Complaint Sentiment: Neutral

Our sentiment meter has detected that ROMWE complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ROMWE, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 19, 2024

ROMWE complaint process

Do you have a dispute or had a bad customer experience with ROMWE? Submit your ROMWE complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ROMWE.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional ROMWE complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about ROMWE?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

ROMWE complaints chart

We have received 0 complaints about ROMWE over the last 12 months. The graph below shows a monthly breakdown.

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ROMWE complaint statistics

Curious about ROMWE's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

168
Total complaints
167
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 168 ratings

ROMWE reviews: (168)

Authentic experiences shared by our community for your benefit.

Broke items

Complaint from Kamolajamaha on 17 December 2020 about ROMWE.

Hello I made purchase for Christmas and I really disappointed. All of 3 Fiber Optic Decorative Light don't work and flower light I can't check because has non UK plug which wasn't discrabe on advert. Could you help me solve the... Read more

Comments: 0
Rating:

Package still hasn't arrived

Complaint from kasssanchez24 on 14 December 2020 about ROMWE.

I made an order on November 16, 2020. When I tracked my order it said it should have arrived on December 3. It is now December 14. I have christmas gifts in my order. Read more

Comments: 0
Rating:

package not received

Complaint from abinkles on 14 December 2020 about ROMWE.

I ordered some things on the 13th november it was shipped on the 18th and the estimate delivery time was the 3rd-6th december, it is now the 14th december and still no package. The tracking is only updated to the... Read more

Comments: 0
Rating:

Hoax

Complaint from cvm on 12 December 2020 about ROMWE.

I ordered something about a month ago, put in two address lines and now my parcel is “lost”. Read more

Comments: 0
Rating:

Order not Confirmed but was Paid for

Complaint from Antriece on 10 December 2020 about ROMWE.

I paid for my items from Romwe on Nov 30,2020 and my bank account shows the withdrawal, but when I try to search for my order on Romwe it says can't find an order or create a new order. I... Read more

Comments: 0
Rating:

Orders

Complaint from Asia Perez on 03 December 2020 about ROMWE.

I put my order in November 10th an still haven't received my order.I work very hard for my money,an its a shame I can't talk to someone or contact someone about my order. Im Asia Perez I want my clothes... Read more

Comments: 0
Rating:

Shipping problem

Complaint from presleysquier on 02 December 2020 about ROMWE.

I received all of my items accept there was an empty jewelry bag where my butterfly ring would have gone... no where to be found in the bag. Why would you guys send me an empty bag?? Very concerned and... Read more

Comments: 0
Rating:

payment

Complaint from alisarose954@gmail.com on 26 November 2020 about ROMWE.

i bought a bunch of hoodies off the app. i received 2 things and never got my other hoodies. i checked online and they say there sold out now. but of fucking course they got my money. Read more

Comments: 0
Rating:

Missing Package

Complaint from jasleenkapoor on 12 November 2020 about ROMWE.

I am complaining against ROMWE in regards to a purchase I have made on 30 September and I have not yet received my order. It has been well over the estimated delivery time and my tracking info has not been... Read more

Comments: 0
Rating:

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