ROMWE Complaint Sentiment: Neutral

Our sentiment meter has detected that ROMWE complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ROMWE, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

ROMWE complaint process

Do you have a dispute or had a bad customer experience with ROMWE? Submit your ROMWE complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ROMWE.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional ROMWE complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about ROMWE?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

ROMWE complaints chart

We have received 0 complaints about ROMWE over the last 12 months. The graph below shows a monthly breakdown.

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ROMWE complaint statistics

Curious about ROMWE's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

168
Total complaints
167
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 168 ratings

ROMWE reviews: (168)

Authentic experiences shared by our community for your benefit.

Shipping issues

Complaint from evkm on 30 December 2020 about ROMWE.

I ordered two skirts on November 20th, the estimated delivery date was December 10th. Since november 28th, its been at warehouse customs and hasnt moved at all. It still says that the shipper has created a label but ups hasnt... Read more

Comments: 0
Rating:

Lost package

Complaint from Fatima marquez on 28 December 2020 about ROMWE.

My package was sent to a different address. I didn’t even get a notification saying it was delivered. Not even the right address what is wrong with these people. Wasting my time and money for them to have all of... Read more

Comments: 0
Rating:

Package

Complaint from Victoria2326blanton on 28 December 2020 about ROMWE.

I open my package and it was wet inside. My shirt was very damped with wetness. Im very upset and dont understand how water or whatever the liquid got into my package. Read more

Comments: 0
Rating:

Packaged not delivered

Complaint from Korijaffe89 on 28 December 2020 about ROMWE.

I am furious!!!!!! My package was supposed to be delivered December 14th it’s now December 28th with no updates and no package!!!! No one to get in touch with either they will never answer you!!!! I just got scammed out... Read more

Comments: 0
Rating:

No order or time when packe will be dent

Complaint from Shamiraba on 27 December 2020 about ROMWE.

I placed an order for a Sweat suit top and pants I never received the order number I have not received a tracking number I need this to be done can you please help me Read more

Comments: 2
Rating:

Refund

Complaint from dani_02 on 26 December 2020 about ROMWE.

I received a text they cancel my order and Iam waiting for my refund Read more

Comments: 0
Rating:

Romwe Account Order

Complaint from stephaniejimenezx on 26 December 2020 about ROMWE.

Hi so i order something on here on December 7 and the package was suppose to come Jan 5 and i logged in to my account and lost all my points i even went to my orders and it said... Read more

Comments: 0
Rating:

Order delayed with no estimated delivery date

Complaint from juhimaheshwari94@gmail.com on 26 December 2020 about ROMWE.

The order was supposed to be delivered between 22nd-25th Dec but there hasn't been any update in tracking information since 10th Dec. It's a normal courtesy to communicate the delay, if it all happens. But regardless, no such communication has... Read more

Comments: 0
Rating:

SO LATE!!

Complaint from Stephie.bnm on 25 December 2020 about ROMWE.

I ordered a big package containing friends Christmas gifts on November 30th. I even made sure to get better shipping. It estimated that even with the delays I should get my package at the latest on the 24th. Now after... Read more

Comments: 0
Rating:

Delivery Problem

Complaint from Hbowling on 25 December 2020 about ROMWE.

My order was delivered too early and I was unable to be at the shipping address in time and the only emails I got about the delivery process were vague and sent from an alternate address that said nothing about... Read more

Comments: 0
Rating:

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