Complaint: REFUSES TO APPROVE OR DENY ATM THEFT CLAIM

on 27 December 2018 about Direct Express in category Payment Providers

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My complaint:

I filed a claim of unauthorized use in August and this bank that the US Treasury has contracted with do disburse Federal benefits to our Country’s sick and disabled. My rights and the law have been violated and to date I have no resolution. I have been treated with the complete disregard in my request for transaction codes even after I provided a case number for a police report. They refuse to even respond. I have spoken with Supervisors that have told me they have no supervisor and if I emailed the Advocate department I would only be sent back to him. Another Supervisor Alisha claimed the assistant to the VP of the parent bank Comerica that responded to my complaint with CFPB does not work for the bank. Susan Schmidt response to CFPB was misleading, untrue and was addressed to me but never sent. I was given her information from CFPB but she did not return 3 vmails to her direct line. In addition, my calls are rerouted to a recording upon my entering my account information. This bank is violating Federal laws and will not provide me with the information needed by law enforcement to be able to arrest this person that I know did it. I have had 3 months of benefits stolen which is my only income and am having utilities shut off, insurance cancelled and am suffering extreme anxiety. They must be held accountable for their failure to follow the law.

Desired solution:

I need my money returned which Regulation E states I must be held liable for only $50 when reported timely. In the interim I need the information I have requested over 20 times over the past 3 12 months.

All complaints of SANDRA WILLSON