Complaint: Refuse refund of poor quality hair

on 25 October 2019 about Modern Show in category Beauty Shop

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My complaint:

I purchased a 20 inch. For $128.22. The product was extremely big when i tried it on . the quality of the hair was not good and it was extremely thin. It was sheading and i hardly rubbed my fingers through the hair. Ive been trying to get a refund and a mailing address but they refuse. They keep making excuses. The first one was it look like i washed the hair. She can only refund me 5$ with coupons for next purchase. I never washed or used the hair because it extremly big. Im bald so i dont have any hair to hold the wig down. Please help i think this company is getting over on millions , who knows.

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Justified complaint?

Suggested solution:

I would like to have a refund for the horrible quality please. Ive been really polite and kind with the company .

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