Complaint: Pixels on screen are not right and you can not see the picture!

on 07 April 2020 about RCA Electronics in category Consumer Electronics

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My complaint:

I bought a RCA flat screen tv through Walmart as a gift, and when they opened it up the pixels were not working right on the right side of the screen as you are facing it. The unit has no damage to the unite or the box it came in. When I sent Curtis Support (the folks that handles their support issues) what had happened, many many photos of the unit and box that it came in and told them that I wanted the tv replaced or my money refunded they sent me an email stating that it was caused by damage done to the unit:( I called them back three times and each time I was told that they would file a follow up complaint and that I did not agree with their determination. Each time I called back they said that there was nothing in my file notes that said that I did not agree with their determination. I will never again by any kind of RCA product and I would tell everyone else not to by their products.

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Justified complaint?

Suggested solution:

I either want a replacement tv or a full refund.

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1 year ago - We have posted a tweet about your new complaint about RCA Electronics

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