Complaint: Rates to high, Employees not trained well!

on 07 January 2019 about Enterprise Rent-A-Car in category Rental Services

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

I was along time customer! I do not like enterprise their employees do not know what they are doing. They are all young and they do things there own way! I called in trying to make a reservation and I even went in. One person says one thing and another says something else. When I call the local offices near me they do not say there name or they answer the phone in a low voice. Then your rates are to high ! They have gone up allot in a year’s time! Something needs to change, I am a Veteran i will tell my neighbors and Veterans about your terrible rates and customer satisfaction! I am talking about the store on N 19th Are, and the one on bell road close by me. I live on Rose Garden Ln,85027, Phoenix, AZ. Something needs to be done with your rates and employees! Thank you Bon Black……

Desired solution:

Something needs to be done with your rates and the training of your employees! Rates should come down if your car is not in a body shop! To high, I can tell this Company is out to make money! Things need to change, I will never go back to Enterprise! You lost a Veteran and a long time customer. ...

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