My complaint:
I have repeatedly requested a Lyft supervisor to look into my issue and I am still getting canned responses as to my valid claim that Lyft initiated a minimum 26% rate increase on October 5th, 2019 in NYC without prior warning which impacted those on the $189 a month ride plan, which I am on.
This has nothing to do with supply and demand or pricing algorithms, as Lyft repeatedly claimed.. A rate increase took effect on October 5th, 2019 in NYC. Again, check my ride history. You can go back months and you will see that a ride that was consistently charged $6 – $7 is now $9-$10 each and every time to the same location at approximately the same time of the evening.
I understand Lyft has a right to raise rates. My issue is: 1) that it was not announced and, based upon the canned replies by Lyft, that it is denied; and 2) that no rate increase should have taken place while the $189 rate plan was in effect.
Suggested solution:
A credit is due me for the price differential for rides taken between 10519 and 101619, the day the previous plan monthly plan expired.
