Complaint: Product not provided

on 05 September 2019 about Splice in category Online Services

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My complaint:

Very Disappointed. I began a Softube plugin rent to own and never could successfully download the application. Splice has been well aware that I have had issues downloading the plugin and yet decided to bill me for it anyway. I wanted a credit applied to another plan but they would rather keep the money. Not a good way to do business at all.

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Justified complaint?

Suggested solution:

A simple credit of a payment towards an actual plugin that I have successfully rented from Splice. Horrible customer support...

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