Panera Bread Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Panera Bread over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Panera Bread's offerings.

Sentiment data last updated on March 29, 2024

Panera Bread complaint process

Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Panera Bread?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Panera Bread complaints chart

We have received 8 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.

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Panera Bread complaint statistics

Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 203 ratings

How to contact the customer service of Panera Bread?

Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-372-6372
Contact form:

You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Panera Bread reviews: (203)

Authentic experiences shared by our community for your benefit.

Unresponsive to email

Complaint from megsmt36 on 16 November 2021 about Panera Bread.

I emailed my concern last Thursday (111121), I have not heard back from corporate office and the store was unhelpful. My email of my complaint is below. This evening we had a rapid pick up from the Elyria, Ohio Panera.... Read more

Comments: 0
Rating:

Coffee Missing

Complaint from Marylee on 07 November 2021 about Panera Bread.

Received my order without coffee. Please refund or credit rewards account for at least 10 dollars due to inconvenience and cost of coffee. Order: 64645711 Although this hasn’t happened a lot recently, this has happened multiple times previously. ... Read more

Comments: 0
Rating:

Poor Performing Staff Named - Glen

Complaint from October 21 on 30 October 2021 about Panera Bread.

This sites all three Kiosk Systems were with customers trying to enter orders with frustrations, as all sitting areas were empty. At the same time an individual name Glen seemed to just stair blankly at the screen on the other... Read more

Comments: 0
Rating:

Delivery service

Complaint from PDC Facilities on 18 October 2021 about Panera Bread.

Order received 30 minutes later then expected. Had a meeting with out of town visitors, what an embarrassment. I tried calling the location a couple times to find out where the order was and no one would answer... Read more

Comments: 0
Rating:

poor service

Complaint from houstjr on 04 October 2021 about Panera Bread.

My husband ordered a cup of chicken noodle soup for me using drive through on 100321 at 5:22 PM - cashier Zo. When he arrived home, I found they sent the chicken and rice soup. He then checked... Read more

Comments: 0
Rating:

Poor customer service

Complaint from Stab on 23 September 2021 about Panera Bread.

I ordered a Mac and cheese and a drink. When I got to the window to pay she said it was $12 and some cents I handed her $10,which I had in my hand and gave her another $5.... Read more

Comments: 0
Rating:

I May Have Eaten At Panera For The Last Time!!!!

Complaint from Reasonable on 18 September 2021 about Panera Bread.

I AM FED UP with Panera's website AND lack of understanding by site managers for customers who were screwed out of their precious time because of it. I spent 20 minutes . . . 20 MINUTES !!!!!!! . . .... Read more

Comments: 0
Rating:

distasteful food

Complaint from Renee kuns on 13 September 2021 about Panera Bread.

i never had panera before , been wanting to try, last nite we went, i got chipolte chicken avacado sandwhich and onion soup, the soup was terrible, tasted old, the sandwhich was thrown together without care, it was a sloppy... Read more

Comments: 0
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Dry bagels

Complaint from Renetta Engleson on 29 August 2021 about Panera Bread.

I have never been to Panera before. I met a friend there had lunch. The staff answer any question and were very polite. My complaint was I bought bagels to take home for my husband and I. My husband had... Read more

Comments: 0
Rating:

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