My complaint:
In November 2017, Netflix increased my payment from £7:49 to £7:99 and also began to charge twice a month, on or about the 1st and 10th. They now owe me £145. I have tried to stop the payments via my bank, Santander, but they tell me it is not possible because it is not a D.D.
I cannot contact Netflix because they are always too busy. I have now cancelled both agreements with them.
Suggested solution:
Return the money they owe me, and stop taking more money from my account.
