Complaint: Order not received

on 16 April 2019 about Hatvat.com in category Fashion

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My complaint:

I have placed an order on the website and they have processed my payment in december, but my items haven’t arrived yet. When I reached out to them through their customer service, I haven’t got a reply. I am talking about 5 e-mails, 2 placed directly through their website and one on instagram which I personally find unacceptable

Desired solution:

I would like this situation to be solved as soon as possible, preferably receive my items, but if that’s not possible, I would like to get my money back

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