Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 25, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Remove Indian Matchmaking

Complaint from Cba321cba on 24 July 2020 about Netflix.

Dear Netflix, The show Indian Matchmaking on Netflix India is a terrible show which glorifies sexism, casteism, misogynistic behavior, racism and there is a lot wrong with that show. In this show, a career oriented woman is called unstable and... Read more

Comments: 0
Rating:

Pretty little liars mix up

Complaint from Soley on 23 July 2020 about Netflix.

The timeline on the show Pretty Little Liars are all messed up. The skip recap button appears on the wrong time,in every show. And in every show the next episode starts before the one before ends. Read more

Comments: 0
Rating:

Worst Customer Service Ever

Complaint from rschreff on 23 July 2020 about Netflix.

We have had a problem with Netflix for over 2 months. On occasion, some of the SHOWS would not load with the message Try Again Later or contact customer service. Other movies would load fine but... Read more

Comments: 0
Rating:

All movies

Complaint from Demon on 23 July 2020 about Netflix.

Stop cutting things out of movies I pay good money to have Netflix and why if you going cut stuff out Read more

Comments: 0
Rating:

Season 5

Complaint from User234 on 23 July 2020 about Netflix.

I am outraged that season five of greenhouse academy won’t be happening. It is a really popular show and the producers have said it doesn’t cost much money, so therefore I don’t understand why they can’t film the two last... Read more

Comments: 0
Rating:

Explicit Content

Complaint from Jane 2020 on 21 July 2020 about Netflix.

All Netflix shows explicit contents that doesn’t apply to the show. I really don’t see how naked people and constant sexual content in a show would tell the story better! At this point we have stopped watching Netflix and if... Read more

Comments: 0
Rating:

2 years of account takeover

Complaint from Piercy on 21 July 2020 about Netflix.

We had a Netflix account that we cancelled July 2018. I still got billed to my MasterCard account and cancelled again, I thought! I started getting Fraud s 5222020. I checked by bill. Still getting billed but we did not... Read more

Comments: 0
Rating:

Refund and cancel monthly subscriptions

Complaint from Emmanuel Adeosun on 21 July 2020 about Netflix.

My brother used my card behind me to subscribe for Netflix premium, immediately I got the debit from my bank, I knew he did it and he ed it so I told him to cancel the membership which he... Read more

Comments: 0
Rating:

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