Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 41 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

over charged

Complaint from Murray on 28 July 2020 about Netflix.

I called and told them i am one user and they continually cahrge me for two Read more

Comments: 0
Rating:

Netflix has rasist discriminatory content

Complaint from Adelina on 26 July 2020 about Netflix.

Netflix is continuously suggesting that romanians are gypsies sharing content where gypsies speak romanian language. This is unacceptable for a platform that claims to support non-rasist content. Read more

Comments: 0
Rating:

Netflix....Don't care about you

Complaint from rschreff on 26 July 2020 about Netflix.

Had a problem getting online with Netflix for over 2 months. Sometimes it worked sometimes it didn't. Called and went over troubleshooting but then the Netflix guy said it was my Amazon fire stick. He and another rep said... Read more

Comments: 0
Rating:

Netflix auto debit my credit card @799 pm from last 4 month

Complaint from manwarpayal on 26 July 2020 about Netflix.

I have never active netflix entertainment and never use this service but unknowingly my credit card auto debit 799 per month from last 4 month. Want to know how it is possible and who allow you to activate this account. Since... Read more

Comments: 0
Rating:

Money taken (debited) from my bank account without my knowledge

Complaint from VINO ANJALI on 26 July 2020 about Netflix.

I had cancelled my Netflix account membership long back my last date was on 16.07.2020. But money has been taken(debited) from my account on 25.07.2020 without my knowledge from Netflix of Rs.1,190.60. I don't know how this could take place... Read more

Comments: 0
Rating:

Chci 2 sérii

Complaint from Nasrany zakaznik on 25 July 2020 about Netflix.

Koukal jsem an cursed a docela zajímavé to bylo. Ale ty zmrdi nemají pokračování. Read more

Comments: 0
Rating:

Wrong information

Complaint from Sanitam on 24 July 2020 about Netflix.

You have described Hinterland as being 'Made in England' when in fact it is made in Wales Read more

Comments: 0
Rating:

Slow DVD shipments

Complaint from cverstuf on 24 July 2020 about Netflix.

In the last three months, DVD turnaround time has slowed down to average 5 days from the day I mail a DVD to the day I get a new DVD - if I mail a DVD on Monday, I'm doing... Read more

Comments: 0
Rating:

Fraud

Complaint from johnhui on 24 July 2020 about Netflix.

I am charged additional monthly subscription on my payment information but I am not allowed to know what account is costing me. It is totally a fraud case but Netflix says I am responsible to check my bill to make... Read more

Comments: 0
Rating:

Lilyhammer

Complaint from Georgeyporgey on 24 July 2020 about Netflix.

Hello, I know you like to give your writers free reign at Netflix but I don't like it when you allow them to promote hatred. In the show Lilyhammer, there is a scene where the main character physically attacks a... Read more

Comments: 0
Rating:

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