Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 18, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

hurts religious sentiment

Complaint from Pradhumnaa on 01 August 2020 about Netflix.

this movie is using our religion sanatan dharma central figure lord shree krishna and misguiding viewers about the understanding of lord krishna by misintrepreting him in a very wrong way ....so please dont promote such movie please remove it from... Read more

Comments: 0
Rating:

Liberal biases

Complaint from Mike y on 31 July 2020 about Netflix.

I have canceled my Netflix account indefinitely due to your obvious liberal biases in your original programming. What you are doing is contributing to the hypocrisy and general overall hate that’s going on in this world! Keep it up and... Read more

Comments: 0
Rating:

Issue with the refund

Complaint from savisari20@gmail.com on 31 July 2020 about Netflix.

I had taken the 21 days Netflix plan, where we get a refund if we cancel before 21 days. I've completed the plan by cancelling the subscription before 21 days. It's been two days and I've not received the refund... Read more

Comments: 0
Rating:

Keep charges on smart even it was no longer in use

Complaint from roseverse@yahoo.com on 31 July 2020 about Netflix.

I already call smatt to cut the charges on netflixbut they said it was metflix need to discontinue service...since march im no longer usi g netflix because i already used netflix on otjer subscriber globe but till jow tjey keep... Read more

Comments: 0
Rating:

please dear god renew Skins

Complaint from notme on 31 July 2020 about Netflix.

I noticed earlier today that the show Skins is only on Netflix until August 2nd. This cannot happen. Since the show is getting taken off, I started to watch it. I calculated the hours I have left with the amount... Read more

Comments: 0
Rating:

Unavailable titles

Complaint from Max bakunov on 31 July 2020 about Netflix.

I don’t understand region policy and politics. I paying quite the price to Netflix to be able to watch my favorite movies and shows. How come I can not watch in full many of titles which available in US for... Read more

Comments: 0
Rating:

Squid and the whale movie

Complaint from collinswildcats on 30 July 2020 about Netflix.

I was appalled by the child shown masturbating in the library scene. How is this not child pornography? This is horrifying. I immediately turned this movie off and was disgusted that this was allowed on netflix or any movie... Read more

Comments: 0
Rating:

refund

Complaint from tracyswain on 29 July 2020 about Netflix.

i have just become aware that i am paying the highest amount for my subscription, i called and spoke to an advisor who has refunded me the £6 for this month however he informed me that i have been paying... Read more

Comments: 0
Rating:

Unauthorised debit on credit card

Complaint from Storm Kotze on 29 July 2020 about Netflix.

Somebody erroneously opened a Netflilx account with my credit card in June 2020. I have contacted Netflix via telephone four times and been told that they have credited my account. The credit was apparently processed on 17 June.... Read more

Comments: 0
Rating:

Debited

Complaint from Gbemisola on 29 July 2020 about Netflix.

I have been debited twice this month and I don't know why. The transactions were made on the 23rd and 29th July 2020. I demand a reversal be made for the second transaction Read more

Comments: 0
Rating:

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