Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 24, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

unable to order queue

Complaint from HAC3335 on 05 August 2020 about Netflix.

Though I have my account set to manual order I am unable to prioritize my queue. I go online, find where I should be able to do it but none of the changes take effect. Read more

Comments: 0
Rating:

Netflix forcing higher pay

Complaint from iplummer@conecomp.com on 04 August 2020 about Netflix.

I had netflix for over 12 years. For the last two years I received the subscription through Comcast. When I recently changed comcast plans I got one that no longer gave netflix. When attempting to restart my... Read more

Comments: 0
Rating:

Racist presenter comments

Complaint from Thandil on 04 August 2020 about Netflix.

I came across the new series of Body Fixers on Netflix UK. Season 1, Episode 3 covers a bodybuilder who comes in for a spray tan. The male presenter makes reference to the dark colour she's asking for being the... Read more

Comments: 0
Rating:

closed captioning does not work

Complaint from beebee3 on 04 August 2020 about Netflix.

closed captioning caused flickering screen. i cancelled after 3 days. i want ed to watch netflix again so i re-started my account. same problem. i cannot watch comfortably without CC, but turned it off in to make the flickering stop.... Read more

Comments: 0
Rating:

Sound Indifferences

Complaint from 618467user on 04 August 2020 about Netflix.

The sound on the latest Forensic Files season goes from loud to quiet af. The narrator is at normal volume and then the “professionals” voices are very hard to hear. Could be nice if an editor could fix the sound... Read more

Comments: 0
Rating:

Balances

Complaint from Rico53081 on 03 August 2020 about Netflix.

You reallly need to balance sound in aspect... why is background music so loud and talking so low... need to balance out sound so people don't need to up and lower sound continually... makes so many cancel services... Read more

Comments: 0
Rating:

OA

Complaint from Iceman@intnet.mu on 02 August 2020 about Netflix.

Dear sirmadam among all the series that I have watched on Netflix, OA is above the Madding crowd the best script and I would appreciate if you could reconsider your decision to have a season 3 Read more

Comments: 0
Rating:

FRAUD

Complaint from DUANE on 01 August 2020 about Netflix.

KEEP GETTING CHARGES ON MY CREDIT CARD I NEVER SIGNED UP FOR NET FLEX Read more

Comments: 0
Rating:

Series of the Ranch

Complaint from brooketanya66@gmail.com on 01 August 2020 about Netflix.

I can't believe Netflix wrote off Rooster on the Ranch I really enjoyed it he was a big part of it not so interesting without him it was so upsetting.... Taking him off and not proven guilty wow.... Please write... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?