Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 41 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

The orignals

Complaint from Paige on 15 August 2020 about Netflix.

Netflix took the originals off the day I started to watch it, they also took full house of and American Netflix have really good movies and Australia Netflix does not Read more

Comments: 0
Rating:

Wrong Season mentioned

Complaint from Pasha on 14 August 2020 about Netflix.

I as a person personally love Netflix, but they should mention the content properly. Around few shows I came across have wrong Season mentioned . Season that are yet to come Read more

Comments: 0
Rating:

taking double payments

Complaint from Joanne piddell on 13 August 2020 about Netflix.

netflix have taken double payments off me for last 12 months... ive phoned non stop to complain. Not getting anywhere... Read more

Comments: 0
Rating:

ATLA Live Action without Bryke and Michael

Complaint from lily on 13 August 2020 about Netflix.

Bryke and Michael don't work on the live action movie of the Avatar the last airbender series. The ATLA fandom is harder to please than the Harry Potter or Marvel fandom and will not accept a live action without Bryke... Read more

Comments: 0
Rating:

Pauses and loads all the time

Complaint from Bryanfindlater90@gmail.com on 12 August 2020 about Netflix.

Watching first season of merlin episode 1 15 minutes in at it stops loads for 2 mins then carry on again. Happened last night also when I finished watching cursed. Can not be wi fi as it is at full... Read more

Comments: 0
Rating:

Fraudster treated better than customer

Complaint from Nje on 12 August 2020 about Netflix.

My Netflix account was taken over by a fraudster and they changed my email address and phone number, effectively locking me out of my account. When I reported this I was told that for security reasons they couldn’t do anything until... Read more

Comments: 0
Rating:

Inappropriate translation

Complaint from farid_safy on 11 August 2020 about Netflix.

It’s great to have Arabic movies and shows on Netflix, however the translation is so incorrect and inappropriate. I’d be happy to provide examples but it always seems as if everything that’s said is so low and sexual even though... Read more

Comments: 0
Rating:

Forced spoilers

Complaint from AKA on 10 August 2020 about Netflix.

Firstly, I have autoplay turned off. Because of this, Netflix chooses to display a backgrounds image after an episode finishes instead of just leaving the screen black. My issue is that they have chosen a screenshot from what seems to be... Read more

Comments: 0
Rating:

Remove The Nightingale

Complaint from AW123 on 09 August 2020 about Netflix.

Broadcasting this film is so disrespectful to victims of sexual abuse. Netflix did not warn about the extreme violence appropriately. Absolutely disgusting!! Read more

Comments: 0
Rating:

alway buffing

Complaint from Mainetrucker91 on 09 August 2020 about Netflix.

My name is Michael adkins .. i putting this complaint on Netflix because it all ways buffing on one TV but not on the other. Its been going on for a week now.. it has nothing to do with the... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?