Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 29, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 41 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Pedophilia in upcoming show Cuties

Complaint from Funkyneal on 20 August 2020 about Netflix.

Upcoming show Cuties, per the advertisement for it, is about 11-year-old girls in a club to dressi like showgirls and dance sensually. In a world where pedophilia is real and children are stolen for sex, this show is disgusting. Stop... Read more

Comments: 0
Rating:

Inappropriate show

Complaint from BigMike00 on 20 August 2020 about Netflix.

What is with the show titled cuties?! That is so wrong, those are just kids! Would you please take that down? You are putting stuff out that is feeding all the child molesters and pedophiles!! I will more then likely... Read more

Comments: 0
Rating:

Billed for account that I do not have

Complaint from Franky Thomas Despino Sr on 19 August 2020 about Netflix.

I am being billed for a account that I do not have with Netflix.!! My name is Franky Thomas Despino Sr. Email address is despinofranky453@gmail.com Can you please tell me who is using my card to receive... Read more

Comments: 0
Rating:

Constant Error

Complaint from Hedlunds1989 on 19 August 2020 about Netflix.

I have been trying to watch shows movies on Netfilx. First off it takes a very long time to load...I get at least 2 please wait notifications if not more. Then once I am able to click... Read more

Comments: 0
Rating:

Unapproved charges to credit card

Complaint from At siirk on 18 August 2020 about Netflix.

I do not have a netflix account. Although o do like netflix services and have had an acct in the past, my life us simply too hectic and i do not own a tv or computer. I cancelled my netflix... Read more

Comments: 0
Rating:

Netflix - Insatiable

Complaint from MelaninMix06 on 18 August 2020 about Netflix.

Hi Netflix, I just wanted to talk about the original Netflix series insatiable and why season 3 was cancelled. It just seems unfair to the people that has already watched the first 2 seasons and then just cut it off... Read more

Comments: 0
Rating:

Being charged for discontinued service

Complaint from Indrajit1707 on 18 August 2020 about Netflix.

Netflix did not give me a code for passwordbutcharged mycreditcard even after I discontinued my membership Your computerised complaint always ask for code which you have not given and it is impossible to talk to your representative meanwhile mycreditcardgetscharged for... Read more

Comments: 0
Rating:

Distasteful content open to youth

Complaint from Help bring awareness on 17 August 2020 about Netflix.

I am writing you regarding your out spoken content for non traditional marriage. I understand why it seems logical and fair to acknowledge same sex marriage, etc. I have married same sex friends. I am not trying... Read more

Comments: 0
Rating:

Please be considerate and mindful

Complaint from Sunshine3987 on 16 August 2020 about Netflix.

Dear Netflix, I recently watched your original film Work It and enjoyed most of it very much. I really love dance movies and am grateful you have been adding them to your collection. However, one scene greatly disappointed and upset... Read more

Comments: 0
Rating:

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