Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 24, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Amount debited and account still on hold

Complaint from Mephistopheles on 01 January 2021 about Netflix.

I updated my account with monthly plan on Netflix and they are telling that they have not received the amount.i have double checked with my bank and they said the amount has been debited at Netflix Read more

Comments: 0
Rating:

Age rating - misclassification

Complaint from Jesus2021 on 31 December 2020 about Netflix.

I would like to complain that I do not believe that the series Tiny Pretty Things should be categorised as a 15. This show is literally soft pawn with sex depicted in nearly every episode, series 1 ep6 gay school... Read more

Comments: 0
Rating:

Content

Complaint from Brownj224 on 31 December 2020 about Netflix.

Why is alot of your content foreign which requires subtitles? Almost all that don't have subtitles are dubbed and is completely off with the mouths. I pay alot for exclusively Netflix which I can pay the same amount for 3... Read more

Comments: 0
Rating:

Censorship

Complaint from Isthischina on 29 December 2020 about Netflix.

Netflix has deleted so many episodes to be pc without even being fair about it that it’s ridiculous at this point. Either blackface and whiteface is wrong and both solidifies should be deleted, or you should leave them all up.... Read more

Comments: 0
Rating:

The office

Complaint from Janiepoo on 27 December 2020 about Netflix.

They are taking my favorite and best show off of Netflix the office Read more

Comments: 0
Rating:

Johnny Depp movies

Complaint from Amiracle7 on 26 December 2020 about Netflix.

I think its pathetic that Netflix has taken Johnny Depp movies off, its obvious he didnt do anything at all. Netflix will be losing a lot of business from thousands if not millions of people, I will not go through... Read more

Comments: 0
Rating:

Racist content

Complaint from Boeta on 24 December 2020 about Netflix.

Good day a new series was uploaded named HOW TO RUIN A WEDDING i think the content of the series is racist towards white people Read more

Comments: 1
Rating:

Friends

Complaint from Gjrocheleau@hotmail.com on 24 December 2020 about Netflix.

Why are you not going to play “friends” after December 30th?? It’s the best show. Read more

Comments: 0
Rating:

Please take Derren Brown’s show off the shelf

Complaint from heavenzkid on 23 December 2020 about Netflix.

I just watched “Derren Brown: The Push” as it came across my recommended list. I felt deeply uncomfortable after watching the show because of several concerns. Firstly, I am very concerned about the mental well-being of the people who participated... Read more

Comments: 0
Rating:

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