Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 19, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

TAKE OFF TAKE YOUR PILLS!

Complaint from ana.vucetic on 14 January 2021 about Netflix.

At first I was excited to watch Take Your Pills because I thought it was going to talk about the stigma around ADHD medication (like it claims to) but after sitting through the 90 minutes I started sobbing out of... Read more

Comments: 0
Rating:

Larry Charles

Complaint from artflower71@comcast.net on 11 January 2021 about Netflix.

Larry Charles world of comedy should be removed. It stars Tim Gionet , who was among the people who stormed the capitol on Jan. 6 and actually was inside the Capitol doing damage. users on Tim Gionet's, aka Baked Alaska, live... Read more

Comments: 0
Rating:

Will not understand issue we are having

Complaint from amratrix@yahoo.cim on 11 January 2021 about Netflix.

Furst agent did not understand my issue after explaining it to her several times. She finally said since youbcan watch a movie then you are not having an issue. I told her that was never our issue. She said please... Read more

Comments: 0
Rating:

Slick of surveys

Complaint from Absaroka-Bob on 09 January 2021 about Netflix.

Your surveys are onerous, way too long. Further, they are redundant: they beat a single question to death. And you raise the basic price while making us pay extra to watch all the good stuff. I think we are done. Read more

Comments: 0
Rating:

Show complaint

Complaint from Upsetcustomer124 on 07 January 2021 about Netflix.

Netflix continues to remove shows that have been on there forever. First it was how i met your mother, then it was friends, but now the office was taken down. I love all of Netflix’s new originals that have been... Read more

Comments: 0
Rating:

Cultural Appropriation

Complaint from Bigbiketrip on 06 January 2021 about Netflix.

We are all highly offended by the blatant racism against indigenous English people by the cultural appropriation by gratuitous black actors in Brigerton. This is highly offensive to our culture and heritage and should be immediately withdrawn from publication with... Read more

Comments: 0
Rating:

android app

Complaint from stuartstorrie21@gmail.com on 05 January 2021 about Netflix.

I have a Samsung s8 now my phone isnt suitable for the Netflix app if I want it I need to fork out 300-400 pounds on a new phone that us suitable I watch Netflix on the go a lot... Read more

Comments: 0
Rating:

What's wrong with you guys?

Complaint from Butts6954 on 04 January 2021 about Netflix.

I'm watching I Zombie, Blacklist on a regular basis every night, along with other things you guys have. For quite a while lately, every time i go to those sites, and the next episodes, the show will start before it... Read more

Comments: 0
Rating:

Politics in entertainment

Complaint from Person199 on 02 January 2021 about Netflix.

I have found that there is too much politics in your content. I have family and friends that are Republicans and Democrats. There is too much news and politics in my everyday life. At the end of the day while... Read more

Comments: 0
Rating:

WHY

Complaint from Doom on 02 January 2021 about Netflix.

I went on Netflix to turn my favorite show on before bed.. AND IT WAS GONE. You took The Office away and I'm not happy. I would say I'm pissed but that feels a little extreme, but none the less... Read more

Comments: 0
Rating:

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