Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 18, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Unable to delete saved Card details from Netflix

Complaint from tanmoymukhopadhyay3@gmail.com on 29 April 2020 about Netflix.

I have availed Netflix subscription with lot of hope during the lockdown period that all new movies will be available with such huge amount per month subscription but totally dissapointed that there are most of the recent new movies were... Read more

Comments: 0
Rating:

Netflix download

Complaint from Saani on 29 April 2020 about Netflix.

Good day I am unable to download gossip girl on my Netflix account. Read more

Comments: 0
Rating:

Night on earth

Complaint from Ria Vanderberg on 29 April 2020 about Netflix.

On Netflix I was watching NIGHT ON EARTH episodes 5, However I was not mentally prepared for a scene of an animal attack against a dog (leopard attacks a dog). Ever since I have been struggling mentally and emotionally. I have... Read more

Comments: 0
Rating:

Auto payment method

Complaint from Harshp160@gmail.com on 29 April 2020 about Netflix.

Hiii I am not angry auto payment plzzz my payment refund me ??? Read more

Comments: 0
Rating:

Double payment Charge

Complaint from Navjotk96@yahoo.com on 29 April 2020 about Netflix.

Hi I took a membership of Netflix on 25 April for $13.99 but they charged me twice First charge as $13.99 and second for $ 15.39 Read more

Comments: 0
Rating:

Charged twice

Complaint from jfsbooe1947 on 28 April 2020 about Netflix.

I was charged twice on my debit card for the month of April, 2020 $17.07 x 2. Read more

Comments: 0
Rating:

SUBSCRIPTION PLAN -RS.799- PA ,NOW CHARGES AS RS.799-

Complaint from RAHULMAHINDERBHARTI on 28 April 2020 about Netflix.

when we taken your services we have told that cost of PLAN is Rs.799- per Annam .And same could pay with our Vodafone bill. we were agreed to spent Rs.799- Pa. but since JAN-2020,you are charging Rs.799- on monthly basis ,which we... Read more

Comments: 0
Rating:

Charges for unused account

Complaint from nir.rehav@gmail.com on 28 April 2020 about Netflix.

I'm a Netflix customer for more than a year. Just lately I have discovered that my credit card is charged twice a month: on the 14th each month for 32.90 ILS and then again in the 19th for 60.90 ILS. Those... Read more

Comments: 0
Rating:

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