How dare you take Coraline off netflix! Everyone and their mother loves this movie. It puts me in the best mood and needs to be put back on! If not then I will cancel my membership along with everyone else... Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
Accout hacked
Complaint from Prash on 12 May 2020 about Netflix.
Last month I had subscribed the mobile version which cost me Rs.199. This month my bank account was debited with Rs.649. Then as i checked my email, i realised that someone has accessed my netflix account and changed the password... Read more
VWars Season Two
Complaint from natty24 on 11 May 2020 about Netflix.
VWars was an amazing show and a lot of Ian Somerhalder’s fans love it. It had a great story, great plot, great actors, and wasn’t your stereotypical vampire show. I don’t believe that it should’ve been cancelled and it had... Read more
Refund not processed after I cancelling the subscription
Complaint from Jagadish Achari on 11 May 2020 about Netflix.
I cancelled the subscription on the same day I booked but the refund was not processed. They deliberately kept the account open so that I should somehow be lured to surf through again. They did mention I can surf through... Read more
WHY DO YOU WRITE THIS ON EVERY SINGLE SHOW
Complaint from Jah on 11 May 2020 about Netflix.
By no means am I homophobic whatsoever and let me start with that!! Why is it not one single show on Netflix that's geared towards adults or teens be it comedy , action or some sort of criminal show... Not... Read more
I want to buy 199 ruppes membership but accidentally I parchase 799 rupees member ship I use only phone I do not have laptop or pad so how can I use so I call netflix customer care they says yiu... Read more
Age group rating for kids program Letter of th King
Complaint from Maria Mazaraki on 11 May 2020 about Netflix.
The series Letter of the King has a rating of 7. Watching the series with my 9 year old son, I was definitely got off guard with some whichcraft scenes, implying love scenes, violence and the homosexual kiss at episode... Read more
Unable to disconnect my connection
Complaint from SD on 10 May 2020 about Netflix.
Unable to disconnect my connection I took the free trial part on first month and then continuously was trying to disconnect the service but unable to get connect . Read more
Cancelation of shows and forbidding other networks from picking them up
Complaint from Evilgt58 on 10 May 2020 about Netflix.
I left traditional networks for Netflix because the traditional networks were canceling shows before they had a chance to build a following, and also because new networks like Netflix were willing to risk their time and money on programs that... Read more
Stop canceling so many shows !!!
Complaint from Blkkat20 on 10 May 2020 about Netflix.
So I think I’m official done with Netflix. What’s the point of getting into any show when you all are just going to cancel it. I am very picky about what I watch not everything holds my interest. I started... Read more
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