Netflix Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 25, 2024

Netflix complaint process

Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Netflix?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Netflix complaints chart

We have received 38 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.

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Netflix complaint statistics

Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!

1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 1382 ratings

Netflix customer service FAQ:

Why should I file a complaint about Netflix on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.

What types of complaints can I file about Netflix on Complain.biz?

You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.

What are the most common complaints about Netflix?

According to our complaints database, some common complaints about Netflix include:

  • Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
  • Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
  • Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
  • Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
  • Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.

Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.

How can I contact Netflix customer service directly?

After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.

How to contact the customer service of Netflix?

Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:

The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Netflix reviews: (1382)

Authentic experiences shared by our community for your benefit.

Netflix is off

Complaint from antoninahopondomajani@Gmail.com on 14 May 2020 about Netflix.

You already deducted the payment for this month and now you telling me I have not paid. Have ed with my back you deducted the cash. Read more

Comments: 0
Rating:

Cyprus is a European Greek country

Complaint from Frodou on 13 May 2020 about Netflix.

I would like to inform neflix that Cyprus is a European country and that we are Greeks so it would be right to have more like other European countries. The fact that we have Turks on the island is from... Read more

Comments: 0
Rating:

Rape on Tv show

Complaint from cj2601 on 13 May 2020 about Netflix.

More than one show misrepresented. Contains; Smoking, Violence Gore However, the show contained Drugs, Rape, Sexual Scenes, Read more

Comments: 1
Rating:

Programming

Complaint from Rustyosh on 13 May 2020 about Netflix.

Please stop dubbing voice overs on foreign movies. Every subscriber I ever spoken to agrees they’d sooner watch subtitles than have some stupid American voice over placing words in mouths that clearly don’t belong there. There are so... Read more

Comments: 1
Rating:

Downloaded Content Doesn't Play

Complaint from K Villar on 12 May 2020 about Netflix.

I have gone round and round with Netflix Help trying to solve this issue - apparently I'm the only person in the world that this happens to: I frequently travel, and I always download shows and movies to watch on... Read more

Comments: 0
Rating:

Misuse of my card for Netflix subscription

Complaint from Anita on 12 May 2020 about Netflix.

On 19th October 2019, a netflix subscription was availed using my card details without my knowledge. I discovered this transaction just last month which is 18th April 2020. Later I checked my bank statements to find that the money as... Read more

Comments: 0
Rating:

Drifting dragons

Complaint from dazanar on 12 May 2020 about Netflix.

This anime is clearly romanticing the act of whaling by disguising it as dragons. whaling is a grossly immoral activity some humans still participate in even though it is banned. the anime in no way tries to teach... Read more

Comments: 0
Rating:

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