Low definition quality of TV picture
Complaint from Hennie. Kotze70 on 17 May 2020 about Netflix.
The quality of the picture on the TV is blurry or distorted Read more
Netflix complaints
Netflix Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Netflix over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Netflix complaint process
Do you have a dispute or had a bad customer experience with Netflix? Submit your Netflix complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Netflix.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Netflix complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Netflix?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Netflix complaints chart
We have received 39 complaints about Netflix over the last 12 months. The graph below shows a monthly breakdown.
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Netflix complaint statistics
Curious about Netflix's track record in addressing complaints within the Broadcasting Network, Online Services category? Dive into the all-time complaints data right here!
1382
Total complaints
1382
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
1382 ratings
Netflix customer service FAQ:
Why should I file a complaint about Netflix on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Netflix. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Netflix accountable for any issues or problems you may have encountered.
What types of complaints can I file about Netflix on Complain.biz?
You can file any kind of complaint related to Netflix, such as billing issues, subscription problems, content quality, technical issues, and any other concerns you may have experienced.
What are the most common complaints about Netflix?
According to our complaints database, some common complaints about Netflix include:
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, difficulty canceling subscriptions, or unauthorized charges.
- Content quality issues: Some customers report low-quality video or audio, buffering issues, or content that doesn't match descriptions or ratings.
- Technical problems: Some customers report difficulties accessing the service, logging in, or using certain features.
- Subscription issues: Some customers report difficulty changing or canceling their subscription, or being charged for a subscription they thought was canceled.
- Customer service issues: Some customers report difficulty reaching Netflix customer service representatives or receiving unsatisfactory responses to their inquiries.
Can I expect compensation or a refund if I file a complaint about Netflix on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner.
How can I contact Netflix customer service directly?
After submitting your complaint through our platform, it's a good idea to notify Netflix directly. You can contact Netflix customer service through their website, mobile app, Twitter, or by phone at 1-866-579-7172.
How to contact the customer service of Netflix?
Below, you will find the contact information for the complaint department of Netflix. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-579-7172
Webcare email:
customerservice@netflix.com
Corporate HQ address:
121 Albright Way, Los Gatos, CA 95032
Contact form:
The corporate office of Netflix is located at 121 Albright Way, Los Gatos, CA 95032. You can contact the customer service of Netflix by calling 1-866-579-7172. For Netflix support through email, send your inquiry to customerservice@netflix.com. If you want to reach out to Netflix through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Netflix reviews: (1382)
Authentic experiences shared by our community for your benefit.
Use of abusive word to nepali women. Read more
Block immoral clips
Complaint from Mohammed on 17 May 2020 about Netflix.
I hope If you have plans to blocking immoral clips , we cannot watch movies with the family. Which forces us to unsubscribe soon. اذا فيه مجال يتم حجب اللقطات المخلة للآداب ، لا نستطيع مشاهدة الأفلام... Read more
Overcharged by Netflix
Complaint from Pancakes66 on 17 May 2020 about Netflix.
Netflix automatically upgraded by package and charged my credit card without my permission. This is a breach of security and they should be held responsible. Read more
App crashes every minute
Complaint from 5a2quint@gmail.com on 16 May 2020 about Netflix.
Netflix app always crashes and asks me to restart my device which I always do but it doesn't seem to fix the problem. There are different errors actually when it crashes, sometimes it says restart the app itself, device error.... Read more
Overcharging for services
Complaint from jojojo566 on 16 May 2020 about Netflix.
I've been overcharged for Netflix streaming services. Recently changed from DVD service to streaming. They gave me 30 days of free streaming for April. On May 6th they charged me $9.73 for basic streaming. On May 15th they have now... Read more
Dubbing and subtitles for foreign films is terrible!
Complaint from RWoman on 16 May 2020 about Netflix.
As a long time member, I mainly watch foreign films and recently have noticed that lately these are dubbed with terrible flat voices, not at all matching the characters and the subtitles are different than the dialogue.i am guessing... Read more
Missing of English subtitles
Complaint from Mayankbakshi on 15 May 2020 about Netflix.
I am a user of Netflix in Germany and from the past days, in most of the english movies and shows english subtitles are missing and only german subtitles are available, which is sometimes hard to understand without subtitles so... Read more
Could all subtitle movies have their own section in Netflix. I am sick to death of starting to watch a movie to only find out that it has subtitles. There is nothing in the description before playing it either if... Read more
Charge the subscription without asking
Complaint from Lovely12 on 15 May 2020 about Netflix.
We didn't want this months subscription on Netflix but netflix charge the month subscription money without asking for if you want to continue. Read more
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